Can't connect to sandbox with AnyConnect

[NunoCruz]

Hello team,

I'm trying to connect to my APIC-EM__GA_HW-MiniLab-3_Reservation with AnyConnect aiming for the provided network address provided by email but I keep getting "connection time out".

I unticked the "Block Connections to untrusted servers" in AnyConnect settings and I can successfully ping the Lab Network Address.

Appreciate your haste and support.

Best regards,

Nuno

[jokearns1]

Hey Nuno,

We are check the VPN now and will get back to you.

Can you confirm you have an active running session?

Joe

[jokearns1]

Hey Nuno,

I connected to the VPN successfully using the credentials provided to you. What OS are you using?

Joe 

[NunoCruz]

Hey Joe,

Im using Mac and I can connect successfuly to our corporate network.

Best regards,

Nuno

Sent from my iPhone

[jokearns1]

Hi Nuno,

So is this still a problem for you? Are you having connection issues from any other network?

Joe 

[NunoCruz]

Before leaving home everything was still unreachable. The session will terminate in an hour so I won't be able get to my laptop in the mean time.

Sent from my iPhone

[jokearns1]

Nuno,

I have extended your session for 23 hours. You can check again later.  Are you using the same MAC when connecting from home?

Joe

[NunoCruz]

Absolutely, I was doing everything from home. I'll try when I'm back, thanks Joe.

Sent from my iPhone

[NunoCruz]

Hey Joe,

Just tried once again and it keeps failing. I’ll try tomorrow in our office!

Best regards,

Nuno Cruz

Systems Engineer | Dubai, UAE

+971558571329

[jokearns1]

Let us know if the problem persists. We can schedule a webex to troubleshoot if necessary.

Joe

[NunoCruz]

Hey Joe,

At home the problem persists but in the office everything works fine.

Best regards,

Nuno Cruz

Systems Engineer | Dubai, UAE

+971558571329

[jokearns1]

Nuno,

It seems that your home network is somehow blocking the SSL connection to our sandbox.

Perhaps a webex to have a look would be beneficial. let me know when you are free.

Joe