Cannot log in Agents

[rlmoreno]

2 of the 5 phones/extensions that I created in CUCM 11.0 cannot log into Finesse they keep getting error message “device associated with that extension or dial number is invalid.” Not sure what to do

[jacoadam]

Hello Ruby!

First off, sorry for the delayed response! Most of the Sandbox Team has been out of office for the holidays.

If you let me know what your username is I can check on your reservation and take a look at the phones that can't get into finesse. There's could be lots of little finesse issues causing this problem.

Thanks!

Jacob