Cisco 7965 phone unable to use SIP

[Teo7810TSG6]

Hi!  I have a Cisco 7965 phone that cannot be configured for SIP.  The phone contacts the TFTP server, downloads some files, and then resets its IP.  The status message log reads, "Trust List Update Failed."

What needs to be done for this phone to be configured for SIP?

  1   0.000000 CiscoInc_04:68:f7 -> Broadcast    ARP 60  Gratuitous ARP for 192.168.100.12 (Request)
  2   0.000270 CiscoInc_04:68:f7 -> Broadcast    ARP 60  Who has 192.168.100.1? Tell 192.168.100.12
  3   0.000402 CiscoInc_a3:07:a4 -> CiscoInc_04:68:f7 ARP 60  192.168.100.1 is at fc:99:47:a3:07:a4
  4   0.033736 CiscoInc_04:68:f7 -> Broadcast    ARP 60  Gratuitous ARP for 192.168.100.12 (Request)
  5   0.034086 CiscoInc_04:68:f7 -> Broadcast    ARP 60  Who has 192.168.100.1? Tell 192.168.100.12
  6   0.034333 CiscoInc_a3:07:a4 -> CiscoInc_04:68:f7 ARP 60  192.168.100.1 is at fc:99:47:a3:07:a4
  7   0.927864 CiscoInc_04:68:f7 -> Broadcast    ARP 60  Gratuitous ARP for 192.168.100.12 (Request)
  8   0.928091 CiscoInc_04:68:f7 -> Broadcast    ARP 60  Who has 192.168.100.1? Tell 192.168.100.12
  9   0.928349 CiscoInc_a3:07:a4 -> CiscoInc_04:68:f7 ARP 60  192.168.100.1 is at fc:99:47:a3:07:a4
 10  24.765482 192.168.100.12 -> 10.10.20.1   TFTP 73  Read Request, File: CTLSEP0021550468F7.tlv, Transfer type: octet
 11  24.945160   10.10.20.1 -> 192.168.100.12 TFTP 61  Error Code, Code: File not found, Message: File not found
 12  25.015067 192.168.100.12 -> 10.10.20.1   TFTP 73  Read Request, File: ITLSEP0021550468F7.tlv, Transfer type: octet
 13  25.194180   10.10.20.1 -> 192.168.100.12 TFTP 558  Data Packet, Block: 1
 14  25.194893 192.168.100.12 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 1
 15  25.373334   10.10.20.1 -> 192.168.100.12 TFTP 558  Data Packet, Block: 2
 16  25.374005 192.168.100.12 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 2
...
 33  27.093505   10.10.20.1 -> 192.168.100.12 TFTP 558  Data Packet, Block: 11
 34  27.094119 192.168.100.12 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 11
 35  27.272074   10.10.20.1 -> 192.168.100.12 TFTP 192  Data Packet, Block: 12 (last)
 36  27.272588 192.168.100.12 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 12
 37  27.330704 192.168.100.12 -> 10.10.20.1   TCP 60  50644 → 2445 [SYN] Seq=0 Win=8192 Len=0 MSS=1400
 38  27.511609   10.10.20.1 -> 192.168.100.12 TCP 60  2445 → 50644 [SYN, ACK] Seq=0 Ack=1 Win=14600 Len=0 MSS=1380
 39  27.511940 192.168.100.12 -> 10.10.20.1   TCP 60  50644 → 2445 [ACK] Seq=1 Ack=1 Win=8192 Len=0
 40  27.517514 192.168.100.12 -> 10.10.20.1   TCP 108  50644 → 2445 [PSH, ACK] Seq=1 Ack=1 Win=8192 Len=54
 41  27.695381   10.10.20.1 -> 192.168.100.12 TCP 60  2445 → 50644 [ACK] Seq=1 Ack=55 Win=14600 Len=0
 42  27.696156   10.10.20.1 -> 192.168.100.12 TCP 1090  2445 → 50644 [PSH, ACK] Seq=1 Ack=55 Win=14600 Len=1036
 43  27.703496 192.168.100.12 -> 10.10.20.1   TCP 60  50644 → 2445 [ACK] Seq=55 Ack=1037 Win=8183 Len=0
 44  27.707662 192.168.100.12 -> 10.10.20.1   TCP 61  50644 → 2445 [PSH, ACK] Seq=55 Ack=1037 Win=8183 Len=7
 45  27.745266 192.168.100.12 -> 10.10.20.1   TCP 60  50644 → 2445 [FIN, ACK] Seq=62 Ack=1037 Win=8192 Len=0
 46  27.885857   10.10.20.1 -> 192.168.100.12 TCP 60  2445 → 50644 [RST, ACK] Seq=1037 Ack=62 Win=14600 Len=0
 47  27.934729 192.168.100.12 -> 10.10.20.1   TFTP 78  Read Request, File: SEP0021550468F7.cnf.xml.sgn, Transfer type: octet
 48  28.114055   10.10.20.1 -> 192.168.100.12 TFTP 558  Data Packet, Block: 1
 49  28.114835 192.168.100.12 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 1
 50  28.292995   10.10.20.1 -> 192.168.100.12 TFTP 558  Data Packet, Block: 2
 51  28.293917 192.168.100.12 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 2
...
 96  32.409519   10.10.20.1 -> 192.168.100.12 TFTP 558  Data Packet, Block: 25
 97  32.410199 192.168.100.12 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 25
 98  32.588156   10.10.20.1 -> 192.168.100.12 TFTP 230  Data Packet, Block: 26 (last)
 99  32.588766 192.168.100.12 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 26
100  32.635429 192.168.100.12 -> 10.10.20.1   TCP 60  51614 → 2445 [SYN] Seq=0 Win=8192 Len=0 MSS=1400
101  32.813408   10.10.20.1 -> 192.168.100.12 TCP 60  2445 → 51614 [SYN, ACK] Seq=0 Ack=1 Win=14600 Len=0 MSS=1380
102  32.813728 192.168.100.12 -> 10.10.20.1   TCP 60  51614 → 2445 [ACK] Seq=1 Ack=1 Win=8192 Len=0
103  32.818494 192.168.100.12 -> 10.10.20.1   TCP 108  51614 → 2445 [PSH, ACK] Seq=1 Ack=1 Win=8192 Len=54
104  32.996417   10.10.20.1 -> 192.168.100.12 TCP 60  2445 → 51614 [ACK] Seq=1 Ack=55 Win=14600 Len=0
105  32.997252   10.10.20.1 -> 192.168.100.12 TCP 1090  2445 → 51614 [PSH, ACK] Seq=1 Ack=55 Win=14600 Len=1036
106  33.003774 192.168.100.12 -> 10.10.20.1   TCP 60  51614 → 2445 [ACK] Seq=55 Ack=1037 Win=8183 Len=0
107  33.011093 192.168.100.12 -> 10.10.20.1   TCP 61  51614 → 2445 [PSH, ACK] Seq=55 Ack=1037 Win=8183 Len=7
108  33.189119   10.10.20.1 -> 192.168.100.12 TCP 60  2445 → 51614 [RST, ACK] Seq=1037 Ack=62 Win=14600 Len=0
109  34.004185 192.168.100.12 -> 10.10.20.1   TCP 60  53052 → 2000 [SYN] Seq=0 Win=8192 Len=0 MSS=1400
110  34.095213 192.168.100.12 -> 10.10.20.1   TFTP 73  Read Request, File: CTLSEP0021550468F7.tlv, Transfer type: octet
111  34.182540   10.10.20.1 -> 192.168.100.12 TCP 60  2000 → 53052 [SYN, ACK] Seq=0 Ack=1 Win=14600 Len=0 MSS=1380
112  34.182830 192.168.100.12 -> 10.10.20.1   TCP 60  53052 → 2000 [ACK] Seq=1 Ack=1 Win=8192 Len=0
113  34.274131   10.10.20.1 -> 192.168.100.12 TFTP 61  Error Code, Code: File not found, Message: File not found
114  35.310717 192.168.100.12 -> 10.10.20.1   SKINNY 190  Register 
115  35.365717 192.168.100.12 -> 10.10.20.1   TFTP 73  Read Request, File: ITLSEP0021550468F7.tlv, Transfer type: octet
116  35.488646   10.10.20.1 -> 192.168.100.12 TCP 60  2000 → 53052 [ACK] Seq=1 Ack=137 Win=8192 Len=0
117  35.489069   10.10.20.1 -> 192.168.100.12 TCP 60  [TCP Window Update] 2000 → 53052 [ACK] Seq=1 Ack=137 Win=15544 Len=0
118  35.491878   10.10.20.1 -> 192.168.100.12 SKINNY 98  RegisterReject 
119  35.503794 192.168.100.12 -> 10.10.20.1   TCP 60  53052 → 2000 [ACK] Seq=137 Ack=45 Win=8192 Len=0
120  35.545000   10.10.20.1 -> 192.168.100.12 TFTP 558  Data Packet, Block: 1
121  35.545769 192.168.100.12 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 1
122  35.723881   10.10.20.1 -> 192.168.100.12 TFTP 558  Data Packet, Block: 2
123  35.724640 192.168.100.12 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 2
124  35.902821   10.10.20.1 -> 192.168.100.12 TFTP 558  Data Packet, Block: 3
125  36.077037 192.168.100.12 -> 10.10.20.1   TCP 60  53052 → 2000 [FIN, ACK] Seq=137 Ack=45 Win=8192 Len=0
126  36.227979 192.168.100.12 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 3
127  36.254649   10.10.20.1 -> 192.168.100.12 TCP 60  2000 → 53052 [ACK] Seq=45 Ack=138 Win=15544 Len=0
128  36.255946   10.10.20.1 -> 192.168.100.12 TCP 60  2000 → 53052 [FIN, ACK] Seq=45 Ack=138 Win=15544 Len=0
129  36.256291 192.168.100.12 -> 10.10.20.1   TCP 60  53052 → 2000 [ACK] Seq=138 Ack=46 Win=8192 Len=0

[dstaudt]

Depending on the phone load currently on the 7965, you may need to upgrade it to an interim version before it can upgrade to the latest version.  See here for details:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7900_series/firmware/9_4_2SR2/english/releasenotes/P790_BK_C7078DFD_00_cisco-unified-ip-phone-7900.html

[Teo7810TSG6]

We need to have our reservation on the sandbox extended.  All of our time has been spent with configuration issues.

Could we get another two weeks of time?

[Teo7810TSG6]

The instructions require me to upload the files to the TFTP server.  How do I do that?

[jokearns1]

Hi Chuck,

What kind of file are you uploading? is this a phone load?

Joe

[Teo7810TSG6]

I have a phone load, but my question is on the method of how to transfer it to the server.  I tried a tftp client, and the client failed with an error.  The instructions in the link just say to put the files on the TFTP server.  The 10.10.20.1 server doesn't have an ftp service running, the tftp service seems to be configured for download only, so I'm at a bit of a loss.

[Teo7810TSG6]

Hey Joe I’m not the group that is working on this

Brian Miller, our lead software test engineer is in charge of getting the test bed setup and functioning.

I just scheduled the test time.

Chuck Wichser

Technical Support Manager

Teo Technologies

UC 425.349.1036

IVR 800.524.0024

Email chuck.wichser@teotech.com<mailto:chuck.wichser@teotech.com>

WEB www.teotech.com<http://www.teotech.com/>

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[jokearns1]

Hi,

To upload a phone load, Navigate and  login to the CUCM  OS administration page. Then goto the Software Upgrade menu and select "Install/Upgrade". You will need to set up a TFTP on the server you have connected to the lab and use that IP address as the server IP i.e. 192.168.100.x if you server is connected to the router. Once the connection is made, transfer the file and install.

Regards,

Joe Kearns