Cisco 7975 configured for SIP reboots when handset picked up

Teo7810TSG6 · ‎03-04-2016

I configured a Cisco 7975 for SIP protocol. The phone was previously working with SCCP, and could make and receive calls. Now, the phone reboots when I pick up the handset to make a call. The phone will also not receive a call from another phone.

Network trace:

  1   0.000000 192.168.100.10 -> 10.10.20.1   SIP 1041  Request: NOTIFY sip:1403@10.10.20.1 | 
  2   0.178495   10.10.20.1 -> 192.168.100.10 TCP 1041  5060 → 49550 [RST, ACK] Seq=1 Ack=1 Win=8192 Len=987
  3   1.341594 192.168.100.10 -> 10.10.20.1   TCP 60  53148 → 6970 [SYN] Seq=0 Win=8192 Len=0 MSS=1340
  4   1.519940   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 53148 [SYN, ACK] Seq=0 Ack=1 Win=14600 Len=0 MSS=1380
  5   1.520206 192.168.100.10 -> 10.10.20.1   TCP 60  53148 → 6970 [ACK] Seq=1 Ack=1 Win=8192 Len=0
  6   1.520734 192.168.100.10 -> 10.10.20.1   HTTP 116  GET /CTLSEP001EF7C21BF2.tlv HTTP/1.1 
  7   1.698438   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 53148 [ACK] Seq=1 Ack=63 Win=14600 Len=0
  8   1.698759   10.10.20.1 -> 192.168.100.10 HTTP 118  HTTP/1.1 404 Not Found 
  9   1.701177 192.168.100.10 -> 10.10.20.1   TCP 60  53148 → 6970 [FIN, ACK] Seq=63 Ack=65 Win=8192 Len=0
 10   1.772984 192.168.100.10 -> 10.10.20.1   TCP 60  49440 → 6970 [SYN] Seq=0 Win=8192 Len=0 MSS=1340
 11   1.879284   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 53148 [FIN, ACK] Seq=65 Ack=64 Win=14600 Len=0
 12   1.879662 192.168.100.10 -> 10.10.20.1   TCP 60  53148 → 6970 [ACK] Seq=64 Ack=66 Win=8192 Len=0
 13   1.951096   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 49440 [SYN, ACK] Seq=0 Ack=1 Win=14600 Len=0 MSS=1380
 14   1.951477 192.168.100.10 -> 10.10.20.1   TCP 60  49440 → 6970 [ACK] Seq=1 Ack=1 Win=8192 Len=0
 15   1.951957 192.168.100.10 -> 10.10.20.1   HTTP 116  GET /ITLSEP001EF7C21BF2.tlv HTTP/1.1 
 16   2.129838   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 49440 [ACK] Seq=1 Ack=63 Win=14600 Len=0
 17   2.129840   10.10.20.1 -> 192.168.100.10 HTTP 139  HTTP/1.1 200 OK 
 18   2.146962 192.168.100.10 -> 10.10.20.1   TCP 60  49440 → 6970 [ACK] Seq=63 Ack=86 Win=8192 Len=0
 19   2.325187   10.10.20.1 -> 192.168.100.10 TCP 472  [TCP Previous segment not captured] 6970 → 49440 [PSH, ACK] Seq=5446 Ack=63 Win=14600 Len=418
 20   3.146952   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 49440 [FIN, ACK] Seq=5864 Ack=63 Win=14600 Len=0
 21  32.134118 192.168.100.10 -> 10.10.20.1   TCP 60  49440 → 6970 [FIN, ACK] Seq=63 Ack=86 Win=8192 Len=0
 22  32.193139 192.168.100.10 -> 10.10.20.1   TFTP 73  Read Request, File: ITLSEP001EF7C21BF2.tlv, Transfer type: octet
 23  32.312165   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 49440 [ACK] Seq=5865 Ack=64 Win=14600 Len=0
 24  32.372499   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 1
 25  32.373344 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 1
 26  32.551830   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 2
 27  32.552537 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 2
 28  32.730912   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 3
 29  32.731785 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 3
 30  32.910065   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 4
 31  32.910752 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 4
 32  33.089163   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 5
 33  33.089872 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 5
 34  33.268197   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 6
 35  33.268881 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 6
 36  33.447106   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 7
 37  33.448150 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 7
 38  33.626384   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 8
 39  33.627158 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 8
 40  33.805300   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 9
 41  33.805976 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 9
 42  33.984123   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 10
 43  33.984831 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 10
 44  34.163085   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 11
 45  34.163775 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 11
 46  34.341744   10.10.20.1 -> 192.168.100.10 TFTP 192  Data Packet, Block: 12 (last)
 47  34.342360 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 12
 48  34.634278 192.168.100.10 -> 10.10.20.1   TCP 60  49787 → 6970 [SYN] Seq=0 Win=8192 Len=0 MSS=1340
 49  34.812354   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 49787 [SYN, ACK] Seq=0 Ack=1 Win=14600 Len=0 MSS=1380
 50  34.812689 192.168.100.10 -> 10.10.20.1   TCP 60  49787 → 6970 [ACK] Seq=1 Ack=1 Win=8192 Len=0
 51  34.813161 192.168.100.10 -> 10.10.20.1   HTTP 121  GET /SEP001EF7C21BF2.cnf.xml.sgn HTTP/1.1 
 52  34.990930   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 49787 [ACK] Seq=1 Ack=68 Win=14600 Len=0
 53  34.990932   10.10.20.1 -> 192.168.100.10 HTTP 140  HTTP/1.1 200 OK 
 54  35.007384 192.168.100.10 -> 10.10.20.1   TCP 60  49787 → 6970 [ACK] Seq=68 Ack=87 Win=8192 Len=0
 55  62.387660 192.168.100.10 -> 10.10.20.1   TCP 60  49440 → 6970 [RST, ACK] Seq=64 Ack=86 Win=8192 Len=0
 56  64.991203 192.168.100.10 -> 10.10.20.1   TCP 60  49787 → 6970 [FIN, ACK] Seq=68 Ack=87 Win=8192 Len=0
 57  65.050142 192.168.100.10 -> 10.10.20.1   TFTP 78  Read Request, File: SEP001EF7C21BF2.cnf.xml.sgn, Transfer type: octet
 58  65.169266   10.10.20.1 -> 192.168.100.10 TCP 60  [TCP Previous segment not captured] 6970 → 49787 [ACK] Seq=8127 Ack=69 Win=14600 Len=0
 59  65.229650   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 1
 60  65.230382 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 1
 61  65.408797   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 2
 62  65.409495 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 2
 63  65.587480   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 3
 64  65.588158 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 3
 65  65.766786   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 4
 66  65.767498 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 4
 67  65.945765   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 5
 68  65.946479 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 5
 69  66.124813   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 6
 70  66.125527 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 6
 71  66.303841   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 7
 72  66.304521 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 7
 73  66.482770   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 8
 74  66.483432 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 8
 75  66.661962   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 9
 76  66.662665 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 9
 77  66.840920   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 10
 78  66.841626 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 10
 79  67.019788   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 11
 80  67.020503 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 11
 81  67.198960   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 12
 82  67.199710 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 12
 83  67.377854   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 13
 84  67.378542 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 13
 85  67.556893   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 14
 86  67.557641 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 14
 87  67.735864   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 15
 88  67.736592 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 15
 89  67.914672   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 16
 90  67.915392 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 16
 91  68.093501   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 17
 92  68.094170 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 17
 93  68.272385   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 18
 94  68.273042 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 18
 95  68.451274   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 19
 96  68.451965 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 19
 97  68.630051   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 20
 98  68.630769 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 20
 99  68.808985   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 21
100  68.809685 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 21
101  68.987905   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 22
102  68.996823 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 22
103  69.175239   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 23
104  69.175946 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 23
105  69.354248   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 24
106  69.354952 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 24
107  69.533263   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 25
108  69.533962 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 25
109  69.712032   10.10.20.1 -> 192.168.100.10 TFTP 230  Data Packet, Block: 26 (last)
110  69.712636 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 26
111  81.276785 192.168.100.10 -> 10.10.20.1   TCP 60  50418 → 6970 [SYN] Seq=0 Win=8192 Len=0 MSS=1340
112  81.454887   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 50418 [SYN, ACK] Seq=0 Ack=1 Win=14600 Len=0 MSS=1380
113  81.455219 192.168.100.10 -> 10.10.20.1   TCP 60  50418 → 6970 [ACK] Seq=1 Ack=1 Win=8192 Len=0
114  81.455694 192.168.100.10 -> 10.10.20.1   HTTP 140  GET /SKb0ec918f-b9ee-994b-57ae-345883c1fde8.xml.sgn HTTP/1.1 
115  81.633318   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 50418 [ACK] Seq=1 Ack=87 Win=14600 Len=0
116  81.633725   10.10.20.1 -> 192.168.100.10 HTTP 139  HTTP/1.1 200 OK 
117  81.640014 192.168.100.10 -> 10.10.20.1   TCP 60  50418 → 6970 [ACK] Seq=87 Ack=86 Win=8192 Len=0
118  81.817889   10.10.20.1 -> 192.168.100.10 TCP 60  [TCP Previous segment not captured] 6970 → 50418 [PSH, ACK] Seq=4106 Ack=87 Win=14600 Len=5
119  82.153914   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 50418 [FIN, ACK] Seq=4111 Ack=87 Win=14600 Len=0
120  95.200452 192.168.100.10 -> 10.10.20.1   TCP 60  49787 → 6970 [RST, ACK] Seq=69 Ack=87 Win=8192 Len=0
121 111.632820 192.168.100.10 -> 10.10.20.1   TCP 60  50418 → 6970 [FIN, ACK] Seq=87 Ack=86 Win=8192 Len=0
122 111.672653 192.168.100.10 -> 10.10.20.1   TFTP 97  Read Request, File: SKb0ec918f-b9ee-994b-57ae-345883c1fde8.xml.sgn, Transfer type: octet
123 111.810643   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 50418 [ACK] Seq=4112 Ack=88 Win=14600 Len=0
124 111.852568   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 1
125 111.853166 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 1
126 112.031477   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 2
127 112.032085 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 2
128 112.210431   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 3
129 112.211285 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 3
130 112.389831   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 4
131 112.390991 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 4
132 112.569283   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 5
133 112.569962 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 5
134 112.748160   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 6
135 112.748752 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 6
136 112.926998   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 7
137 112.927715 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 7
138 113.105916   10.10.20.1 -> 192.168.100.10 TFTP 487  Data Packet, Block: 8 (last)
139 113.106611 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 8
140 113.763822 192.168.100.10 -> 10.10.20.1   TCP 60  52087 → 5060 [SYN] Seq=0 Win=8192 Len=0 MSS=1340
141 113.942064   10.10.20.1 -> 192.168.100.10 TCP 60  5060 → 52087 [SYN, ACK] Seq=0 Ack=1 Win=14600 Len=0 MSS=1380
142 113.942429 192.168.100.10 -> 10.10.20.1   TCP 60  52087 → 5060 [ACK] Seq=1 Ack=1 Win=8192 Len=0
143 114.324236 192.168.100.10 -> 10.10.20.1   TCP 797  [TCP segment of a reassembled PDU]
144 114.324600 192.168.100.10 -> 10.10.20.1   TCP 797  [TCP segment of a reassembled PDU]
145 114.324925 192.168.100.10 -> 10.10.20.1   SIP 740  Request: REGISTER sip:10.10.20.1  (1 binding) |  (application/x-cisco-remotecc-request+xml) (application/x-cisco-remotecc-request+xml)
146 114.502643   10.10.20.1 -> 192.168.100.10 TCP 60  5060 → 52087 [ACK] Seq=1 Ack=744 Win=8192 Len=0
147 114.502645   10.10.20.1 -> 192.168.100.10 TCP 60  5060 → 52087 [ACK] Seq=1 Ack=1487 Win=8192 Len=0
148 114.504643   10.10.20.1 -> 192.168.100.10 TCP 60  5060 → 52087 [ACK] Seq=1 Ack=2173 Win=8192 Len=0
149 114.505252   10.10.20.1 -> 192.168.100.10 TCP 60  [TCP Window Update] 5060 → 52087 [ACK] Seq=1 Ack=2173 Win=17520 Len=0
150 114.505806   10.10.20.1 -> 192.168.100.10 TCP 60  [TCP Window Update] 5060 → 52087 [ACK] Seq=1 Ack=2173 Win=20440 Len=0
151 114.507397   10.10.20.1 -> 192.168.100.10 SIP 369  Status: 100 Trying | 
152 114.515037 192.168.100.10 -> 10.10.20.1   TCP 60  52087 → 5060 [ACK] Seq=2173 Ack=316 Win=8192 Len=0
153 114.626328   10.10.20.1 -> 192.168.100.10 SIP 1146  Status: 200 OK  (1 binding) | 
154 114.635038 192.168.100.10 -> 10.10.20.1   TCP 60  52087 → 5060 [ACK] Seq=2173 Ack=1408 Win=8192 Len=0
155 141.915385 192.168.100.10 -> 10.10.20.1   TCP 60  50418 → 6970 [RST, ACK] Seq=88 Ack=86 Win=8192 Len=0
156 208.230507 192.168.100.10 -> 10.10.20.1   SIP 1041  Request: NOTIFY sip:1403@10.10.20.1 | 
157 208.409141   10.10.20.1 -> 192.168.100.10 TCP 1041  5060 → 52087 [RST, ACK] Seq=1408 Ack=2173 Win=8192 Len=987
158 209.627834 192.168.100.10 -> 10.10.20.1   TCP 60  49679 → 6970 [SYN] Seq=0 Win=8192 Len=0 MSS=1340
159 209.805826   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 49679 [SYN, ACK] Seq=0 Ack=1 Win=14600 Len=0 MSS=1380
160 209.806185 192.168.100.10 -> 10.10.20.1   TCP 60  49679 → 6970 [ACK] Seq=1 Ack=1 Win=8192 Len=0
161 209.806672 192.168.100.10 -> 10.10.20.1   HTTP 116  GET /CTLSEP001EF7C21BF2.tlv HTTP/1.1 
162 209.984711   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 49679 [ACK] Seq=1 Ack=63 Win=14600 Len=0
163 209.984713   10.10.20.1 -> 192.168.100.10 HTTP 118  HTTP/1.1 404 Not Found 
164 209.987299 192.168.100.10 -> 10.10.20.1   TCP 60  49679 → 6970 [FIN, ACK] Seq=63 Ack=65 Win=8192 Len=0
165 210.048582 192.168.100.10 -> 10.10.20.1   TCP 60  49336 → 6970 [SYN] Seq=0 Win=8192 Len=0 MSS=1340
166 210.165403   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 49679 [FIN, ACK] Seq=65 Ack=64 Win=14600 Len=0
167 210.165728 192.168.100.10 -> 10.10.20.1   TCP 60  49679 → 6970 [ACK] Seq=64 Ack=66 Win=8192 Len=0
168 210.226598   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 49336 [SYN, ACK] Seq=0 Ack=1 Win=14600 Len=0 MSS=1380
169 210.226930 192.168.100.10 -> 10.10.20.1   TCP 60  49336 → 6970 [ACK] Seq=1 Ack=1 Win=8192 Len=0
170 210.227404 192.168.100.10 -> 10.10.20.1   HTTP 116  GET /ITLSEP001EF7C21BF2.tlv HTTP/1.1 
171 210.405188   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 49336 [ACK] Seq=1 Ack=63 Win=14600 Len=0
172 210.405190   10.10.20.1 -> 192.168.100.10 HTTP 139  HTTP/1.1 200 OK 
173 210.416209 192.168.100.10 -> 10.10.20.1   TCP 60  49336 → 6970 [ACK] Seq=63 Ack=86 Win=8192 Len=0
174 210.594548   10.10.20.1 -> 192.168.100.10 TCP 472  [TCP Previous segment not captured] 6970 → 49336 [PSH, ACK] Seq=5446 Ack=63 Win=14600 Len=418
175 211.167949   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 49336 [FIN, ACK] Seq=5864 Ack=63 Win=14600 Len=0
176 240.408777 192.168.100.10 -> 10.10.20.1   TCP 60  49336 → 6970 [FIN, ACK] Seq=63 Ack=86 Win=8192 Len=0
177 240.468638 192.168.100.10 -> 10.10.20.1   TFTP 73  Read Request, File: ITLSEP001EF7C21BF2.tlv, Transfer type: octet
178 240.586791   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 49336 [ACK] Seq=5865 Ack=64 Win=14600 Len=0
179 240.648066   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 1
180 240.648818 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 1
181 240.827438   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 2
182 240.828143 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 2
183 241.006321   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 3
184 241.007497 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 3
185 241.185781   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 4
186 241.186511 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 4
187 241.364669   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 5
188 241.365353 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 5
189 241.543623   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 6
190 241.544264 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 6
191 241.722799   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 7
192 241.723544 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 7
193 241.901664   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 8
194 241.902363 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 8
195 242.080618   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 9
196 242.081327 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 9
197 242.259713   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 10
198 242.260371 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 10
199 242.438810   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 11
200 242.439480 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 11
201 242.617614   10.10.20.1 -> 192.168.100.10 TFTP 192  Data Packet, Block: 12 (last)
202 242.618263 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 12
203 242.911966 192.168.100.10 -> 10.10.20.1   TCP 60  50681 → 6970 [SYN] Seq=0 Win=8192 Len=0 MSS=1340
204 243.090155   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 50681 [SYN, ACK] Seq=0 Ack=1 Win=14600 Len=0 MSS=1380
205 243.090469 192.168.100.10 -> 10.10.20.1   TCP 60  50681 → 6970 [ACK] Seq=1 Ack=1 Win=8192 Len=0
206 243.090981 192.168.100.10 -> 10.10.20.1   HTTP 121  GET /SEP001EF7C21BF2.cnf.xml.sgn HTTP/1.1 
207 243.268771   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 50681 [ACK] Seq=1 Ack=68 Win=14600 Len=0
208 243.268773   10.10.20.1 -> 192.168.100.10 HTTP 140  HTTP/1.1 200 OK 
209 243.276885 192.168.100.10 -> 10.10.20.1   TCP 60  50681 → 6970 [ACK] Seq=68 Ack=87 Win=8192 Len=0
210 270.617249 192.168.100.10 -> 10.10.20.1   TCP 60  49336 → 6970 [RST, ACK] Seq=64 Ack=86 Win=8192 Len=0
211 273.272738 192.168.100.10 -> 10.10.20.1   TCP 60  50681 → 6970 [FIN, ACK] Seq=68 Ack=87 Win=8192 Len=0
212 273.331324 192.168.100.10 -> 10.10.20.1   TFTP 78  Read Request, File: SEP001EF7C21BF2.cnf.xml.sgn, Transfer type: octet
213 273.450787   10.10.20.1 -> 192.168.100.10 TCP 60  [TCP Previous segment not captured] 6970 → 50681 [ACK] Seq=8127 Ack=69 Win=14600 Len=0
214 273.510727   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 1
215 273.511472 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 1
216 273.689776   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 2
217 273.690463 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 2
218 273.868482   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 3
219 273.869181 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 3
220 274.047585   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 4
221 274.048278 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 4
222 274.226627   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 5
223 274.227376 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 5
224 274.405469   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 6
225 274.406162 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 6
226 274.584591   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 7
227 274.585296 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 7
228 274.763449   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 8
229 274.764083 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 8
230 274.942551   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 9
231 274.943207 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 9
232 275.121400   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 10
233 275.122130 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 10
234 275.300385   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 11
235 275.301083 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 11
236 275.479338   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 12
237 275.480085 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 12
238 275.658178   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 13
239 275.658824 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 13
240 275.837132   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 14
241 275.838225 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 14
242 276.016447   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 15
243 276.017185 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 15
244 276.195744   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 16
245 276.196431 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 16
246 276.374580   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 17
247 276.375262 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 17
248 276.553559   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 18
249 276.554223 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 18
250 276.732508   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 19
251 276.733239 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 19
252 276.911554   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 20
253 276.912176 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 20
254 277.090441   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 21
255 277.091136 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 21
256 277.269264   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 22
257 277.276379 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 22
258 277.454582   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 23
259 277.455237 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 23
260 277.633429   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 24
261 277.634133 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 24
262 277.812231   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 25
263 277.812924 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 25
264 277.990802   10.10.20.1 -> 192.168.100.10 TFTP 230  Data Packet, Block: 26 (last)
265 277.991438 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 26
266 290.179380 192.168.100.10 -> 10.10.20.1   TCP 60  49699 → 6970 [SYN] Seq=0 Win=8192 Len=0 MSS=1340
267 290.357696   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 49699 [SYN, ACK] Seq=0 Ack=1 Win=14600 Len=0 MSS=1380
268 290.358033 192.168.100.10 -> 10.10.20.1   TCP 60  49699 → 6970 [ACK] Seq=1 Ack=1 Win=8192 Len=0
269 290.358518 192.168.100.10 -> 10.10.20.1   HTTP 140  GET /SKb0ec918f-b9ee-994b-57ae-345883c1fde8.xml.sgn HTTP/1.1 
270 290.536365   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 49699 [ACK] Seq=1 Ack=87 Win=14600 Len=0
271 290.536622   10.10.20.1 -> 192.168.100.10 HTTP 139  HTTP/1.1 200 OK 
272 290.549070 192.168.100.10 -> 10.10.20.1   TCP 60  49699 → 6970 [ACK] Seq=87 Ack=86 Win=8192 Len=0
273 290.727078   10.10.20.1 -> 192.168.100.10 TCP 60  [TCP Previous segment not captured] 6970 → 49699 [PSH, ACK] Seq=4106 Ack=87 Win=14600 Len=5
274 291.180337   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 49699 [FIN, ACK] Seq=4111 Ack=87 Win=14600 Len=0
275 303.529183 192.168.100.10 -> 10.10.20.1   TCP 60  50681 → 6970 [RST, ACK] Seq=69 Ack=87 Win=8192 Len=0
276 320.541320 192.168.100.10 -> 10.10.20.1   TCP 60  49699 → 6970 [FIN, ACK] Seq=87 Ack=86 Win=8192 Len=0
277 320.601184 192.168.100.10 -> 10.10.20.1   TFTP 97  Read Request, File: SKb0ec918f-b9ee-994b-57ae-345883c1fde8.xml.sgn, Transfer type: octet
278 320.719287   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 49699 [ACK] Seq=4112 Ack=88 Win=14600 Len=0
279 320.782603   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 1
280 320.783329 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 1
281 320.961555   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 2
282 320.962259 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 2
283 321.140954   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 3
284 321.141696 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 3
285 321.320295   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 4
286 321.321005 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 4
287 321.499280   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 5
288 321.500354 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 5
289 321.678661   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 6
290 321.679844 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 6
291 321.858143   10.10.20.1 -> 192.168.100.10 TFTP 558  Data Packet, Block: 7
292 321.858817 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 7
293 322.037009   10.10.20.1 -> 192.168.100.10 TFTP 487  Data Packet, Block: 8 (last)
294 322.037710 192.168.100.10 -> 10.10.20.1   TFTP 60  Acknowledgement, Block: 8
295 322.716022 192.168.100.10 -> 10.10.20.1   TCP 60  49813 → 5060 [SYN] Seq=0 Win=8192 Len=0 MSS=1340
296 322.894238   10.10.20.1 -> 192.168.100.10 TCP 60  5060 → 49813 [SYN, ACK] Seq=0 Ack=1 Win=14600 Len=0 MSS=1380
297 322.894520 192.168.100.10 -> 10.10.20.1   TCP 60  49813 → 5060 [ACK] Seq=1 Ack=1 Win=8192 Len=0
298 323.263161 192.168.100.10 -> 10.10.20.1   TCP 797  [TCP segment of a reassembled PDU]
299 323.263605 192.168.100.10 -> 10.10.20.1   TCP 797  [TCP segment of a reassembled PDU]
300 323.263952 192.168.100.10 -> 10.10.20.1   SIP 740  Request: REGISTER sip:10.10.20.1  (1 binding) |  (application/x-cisco-remotecc-request+xml) (application/x-cisco-remotecc-request+xml)
301 323.441041   10.10.20.1 -> 192.168.100.10 TCP 60  5060 → 49813 [ACK] Seq=1 Ack=744 Win=8192 Len=0
302 323.441469   10.10.20.1 -> 192.168.100.10 TCP 60  5060 → 49813 [ACK] Seq=1 Ack=1487 Win=8192 Len=0
303 323.443783   10.10.20.1 -> 192.168.100.10 TCP 60  5060 → 49813 [ACK] Seq=1 Ack=2173 Win=8192 Len=0
304 323.444380   10.10.20.1 -> 192.168.100.10 TCP 60  [TCP Window Update] 5060 → 49813 [ACK] Seq=1 Ack=2173 Win=17520 Len=0
305 323.444821   10.10.20.1 -> 192.168.100.10 TCP 60  [TCP Window Update] 5060 → 49813 [ACK] Seq=1 Ack=2173 Win=20440 Len=0
306 323.447551   10.10.20.1 -> 192.168.100.10 SIP 369  Status: 100 Trying | 
307 323.463051 192.168.100.10 -> 10.10.20.1   TCP 60  49813 → 5060 [ACK] Seq=2173 Ack=316 Win=8192 Len=0
308 323.559022   10.10.20.1 -> 192.168.100.10 SIP 1145  Status: 200 OK  (1 binding) | 
309 323.563133 192.168.100.10 -> 10.10.20.1   TCP 60  49813 → 5060 [ACK] Seq=2173 Ack=1407 Win=8192 Len=0
310 324.546186 192.168.100.10 -> 10.10.20.1   TCP 1298  [TCP segment of a reassembled PDU]
311 324.546428 192.168.100.10 -> 10.10.20.1   SIP 898  Request: REFER sip:10.10.20.1 | 
312 324.724403   10.10.20.1 -> 192.168.100.10 TCP 60  [TCP Previous segment not captured] 5060 → 49813 [ACK] Seq=2866 Ack=3417 Win=20440 Len=0
313 324.726523   10.10.20.1 -> 192.168.100.10 TCP 60  5060 → 49813 [ACK] Seq=2866 Ack=4261 Win=20440 Len=0
314 324.727126   10.10.20.1 -> 192.168.100.10 TCP 60  [TCP Window Update] 5060 → 49813 [ACK] Seq=2866 Ack=4261 Win=26280 Len=0
315 324.861238   10.10.20.1 -> 192.168.100.10 SIP 436  Status: 202 Accepted | 
316 344.816407 192.168.100.10 -> 10.10.20.1   SIP 1041  Request: NOTIFY sip:1403@10.10.20.1 | 
317 344.995004   10.10.20.1 -> 192.168.100.10 TCP 1041  [TCP Retransmission] 5060 → 49813 [RST, ACK] Seq=1407 Ack=4261 Win=8192 Len=987
318 346.185970 192.168.100.10 -> 10.10.20.1   TCP 60  51101 → 6970 [SYN] Seq=0 Win=8192 Len=0 MSS=1340
319 346.364375   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 51101 [SYN, ACK] Seq=0 Ack=1 Win=14600 Len=0 MSS=1380
320 346.364703 192.168.100.10 -> 10.10.20.1   TCP 60  51101 → 6970 [ACK] Seq=1 Ack=1 Win=8192 Len=0
321 346.365174 192.168.100.10 -> 10.10.20.1   HTTP 116  GET /CTLSEP001EF7C21BF2.tlv HTTP/1.1 
322 346.543147   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 51101 [ACK] Seq=1 Ack=63 Win=14600 Len=0
323 346.543149   10.10.20.1 -> 192.168.100.10 HTTP 118  HTTP/1.1 404 Not Found 
324 346.545731 192.168.100.10 -> 10.10.20.1   TCP 60  51101 → 6970 [FIN, ACK] Seq=63 Ack=65 Win=8192 Len=0
325 346.606801 192.168.100.10 -> 10.10.20.1   TCP 60  51865 → 6970 [SYN] Seq=0 Win=8192 Len=0 MSS=1340
326 346.723756   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 51101 [FIN, ACK] Seq=65 Ack=64 Win=14600 Len=0
327 346.724126 192.168.100.10 -> 10.10.20.1   TCP 60  51101 → 6970 [ACK] Seq=64 Ack=66 Win=8192 Len=0
328 346.784979   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 51865 [SYN, ACK] Seq=0 Ack=1 Win=14600 Len=0 MSS=1380
329 346.785329 192.168.100.10 -> 10.10.20.1   TCP 60  51865 → 6970 [ACK] Seq=1 Ack=1 Win=8192 Len=0
330 346.785823 192.168.100.10 -> 10.10.20.1   HTTP 116  GET /ITLSEP001EF7C21BF2.tlv HTTP/1.1 
331 346.963596   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 51865 [ACK] Seq=1 Ack=63 Win=14600 Len=0
332 346.963853   10.10.20.1 -> 192.168.100.10 HTTP 139  HTTP/1.1 200 OK 
333 346.983436 192.168.100.10 -> 10.10.20.1   TCP 60  51865 → 6970 [ACK] Seq=63 Ack=86 Win=8192 Len=0
334 347.161615   10.10.20.1 -> 192.168.100.10 TCP 472  [TCP Previous segment not captured] 6970 → 51865 [PSH, ACK] Seq=5446 Ack=63 Win=14600 Len=418
335 348.186501   10.10.20.1 -> 192.168.100.10 TCP 60  6970 → 51865 [FIN, ACK] Seq=5864 Ack=63 Win=14600 Len=0
336 350.743479 192.168.100.10 -> 10.10.20.1   TCP 60  49699 → 6970 [RST, ACK] Seq=88 Ack=86 Win=8192 Len=0
337 376.966162 192.168.100.10 -> 10.10.20.1   TCP 60  51865 → 6970 [FIN, ACK] Seq=63 Ack=86 Win=8192 Len=0

jokearns1 · ‎03-09-2016

Hi Chuck,

I understand that this issue is now resolved for the Cisco phones on your test bed. VLAN MTU changed to 1300 and standard device security profile in use.

Regards,

Joe

Teo7810TSG6 · ‎03-09-2016

This phone still reboots when configured for SIP.

Please advise. Thanks.

dstaudt · ‎03-10-2016

If after a factory reset (Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified Communications Ma…) and re-upgrade of firmware the problem persists, we would advise you to contact Cisco TAC support for assistance and/or an RMA.