Error authenticating with sandbox (Authentication Server can't generate a valid session ticket)

danielwerner · ‎05-20-2014

I have removed my specific authentication information, but when I try to authenticate against the XML API for webex with the following XML,

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

<serv:message xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

<webExID>(withheld)</webExID>

<password>(withheld)</password>

<siteID>(withheld)</siteID>

<partnerID>(withheld)</partnerID>

</securityContext>

</header>

<body>

</bodyContent>

</body>

</serv:message>

I get the following error:

<?xml version="1.0" encoding="UTF-8"?>

<serv:message xmlns:serv="http://www.webex.com/schemas/2002/06/service" xmlns:com="http://www.webex.com/schemas/2002/06/common" xmlns:use="http://www.webex.com/schemas/2002/06/service/user"><serv:header><serv:response><serv:result>FAILURE</serv:result><serv:reason>Authentication Server can't generate a valid session ticket</serv:reason><serv:gsbStatus>PRIMARY</serv:gsbStatus><serv:exceptionID>030048</serv:exceptionID><serv:subErrors><serv:subError><serv:exceptionID>AS0045</serv:exceptionID><serv:reason>no assertion</serv:reason><serv:value></serv:value></serv:subError></serv:subErrors></serv:response></serv:header><serv:body><serv:bodyContent/></serv:body></serv:message>

Aside from the specific login information, can someone point me at documenation that describes the exception in more detail? I believe I have the correct webexid, password, siteid, and partnerid.

Thanks,

Daniel

tonally · ‎05-25-2014

Try https://developer.cisco.com/site/collaboration/webex/webex-developer/develop-test/url-api/troubleshooting/

You should confirm that you have the correct webexID, password, siteID etc..

josh@sparkorange.net · ‎11-07-2017

Did this ever get solved? I am running into errors as well and have not been able to resolve.

jacoadam · ‎11-09-2017

Hello Josh,

Are you using the Sandbox WebEx instance?

Thanks!
Jacob

admin11111 · ‎11-09-2017

Jacob,

I am currently pointed at our production instance.

I did find out that they use SSO to auth into webex and so I need to send a samlResponse in my request as well.

However, I am not entirely sure how to get that at the moment. We are trying to build this request in Salesforce and send the request over. So I'm not sure where I'd be trying to get/build a samlResponse to then forward on..

Any ideas?

jacoadam · ‎11-13-2017

Hey Josh!

I'm not totally sure! You may want to bring this discussion to the WebEx community https://communities.cisco.com/community/developer/webex
They have a bit more expertise as well!

Thanks!
Jacob