I have a Packaged Contact Center Enterprise sandbox running and I'm hoping to get some hands-on experience using the Finesse API to create and pass call variables. I'm trying to complete the lab shown here (Finesse – Basic Dialog REST APIs with XMPP) and when I do I get a message to the effect of "this will need extra resources, we'll request them and notify you when they're ready" but I never get notified, nor do I see any indication of activity. I've tried closing the box and waiting, not closing it and waiting, etc but I never get to complete the lab. I've also tried just using those steps to hit the Finesse instance in my lab but nothing seems to work
Is this a glitch or am I doing something wrong? Any suggestions appreciated - I'd be happy to provide more info or clarification
