IP communicator is in registration loop with trying to connect to sandbox 11.5 CUCM

[dustinschroeder]

Hello,

     I am having an issue that I turned up CUCM 11.5 in the sandbox and tried to make a test call using Cisco IP Communicator 8.6.  I have setup the phone that I believe correctly but it is in a registration loop.  I have windows firewall turned off on my laptop were it is installed and also connecting to the Sandbox via the VPN correctly and can ping the publisher but I am not sure why it is in this loop.  Can I get some some assistance please.

Thank you,

Justin

[jokearns1]

Hi,

Instructions on how to add CIPC device to CUCM and register:

• Download CIPC (8.6) for windows and install
• Boot CIPC. Right click on graphic and select preferences
• Select network Tab
• Select “Use this Device Name” The field should populate with the network adaptor MAC i.e. SEPxxxxxxxxxxxx
• On TFTP servers, enter TFTP server 1 as “10.10.20.1”
• Hit ok. CIPC will reboot

• Connect your Windows PC to the sandbox VPN
• Goto 10.10.20.1 CUCM publisher and login
• Goto Device – Phone – Add New
• Phone Type is Cisco IP communicator
• Protocol is SIP
• Copy the SEPxxxxxxxxxxxx device name from above and copy it into the “Device Name” Field. Do the same for Description field
• Device pool is default
• Phone button template is Standard CIPC SIP
• Softkey Template is Standard User
• Common Phone Profile is Standard common Phone Profile
• Owner is Anonymous
• Device Security Profile is “Cisco IP communicator – Standard SIP…….”
• Sip Profile is “Standard SIP Profile”
• Hit save
• On the LHS, click on the “Line [1]” link
• In Directory number, enter 1130. Hit save twice

Go back out and restart/reboot CIPC. It should reboot automatically. Its sometimes tries to download locales. You can exit out of this. It does not affect device registration. CIPC should register with DN 1130.

[dustinschroeder]

Joe,

     Thank you very much for those instructions, I have been able to get my phone to register finally.  I have a couple of questions though and I am not sure if maybe a webex and chat really quick couldn't answer them.

1) How do I make calls now that it is registerd

2) Am I allowed to have more then one PC on the VPN at once because as of right now it does not look like I can to test recording?

Thank you,

[dustinschroeder]

If webex is OK I would be available after 1:30 Central Standard Time.

[dustinschroeder]

Joe

When would we be able to do a webex sir?

[dustinschroeder]

Joe I want to follow up and see when a good time to do a webex still sir.  I am in need of a little more assistance.  Please let me know a good time.  I am available tomorrow after 10:30 CST

[jokearns1]

i will be available tomorrow fir a webex

Joe

Sent from my Samsung Galaxy smartphone.

[dustinschroeder]

Joe,

     I was wondering if you had a specific time today you would be available. I am here all day until 3:00 PM CST.

[jokearns1]

Dustin,

I will reach out to you today for a Webex.

I will contact you directly on email.

Joe

[jokearns1]

Dustin,

I sent you a private email today but have not heard back. Please reply back privately.

Thanks,

Joe

[dustinschroeder]

For some reason sir when I reply to your message I get a kick back and due to a 553 addres unknown. I have not received any private message yet sir and I don't know why.

[dustinschroeder]

Joe,

     Give me a call please sir by calling 1-800-388-8402 and asking for Justin or you can call 1-214-673-3706.  The latter number will get you to a gentlemen Jimmy Walsh who can get a hold of me.

Thank you ,

Justin Smith

[art.yri]

Can we get a manager involved in this?  This has been going on for several weeks where we cannot seem to even get a conference call going.  We have several customers that are waiting for this and need to have this escalated within Cisco support. I would like a manager to call me at the number below.

Thanks,

Art Yri

CTO

OnviSource Inc.

469.855.9755

[dustinschroeder]

Joe I was wondering when we could talk sir to finish out this project?

Thank you,

Justin

[jokearns1]

Dustin

trying to get one of the guys in the states to deal with this. i am in gmt. we are out of sync with timezones.

Joe

Sent from my Samsung Galaxy smartphone.

[dustinschroeder]

Joe,

     I wanted to follow up and see if there had been another tech assigned to this since that is our next step sir?