Lab Network Address for JabberClient Sandbox

[jmennear]

I received an email that my sandbox is ready.

The lab network address is written as: devnetsandboxlabs.cisco.com/rave06.

When I enter that into anyconnect as the server to connect to I get Connection attempt failed. Please try again.

Was I supposed to get an IP address?

My lab user ID is jmennear.

thanks.

john

[jmennear]

I was able to resolve https://devnetsandboxlabs.cisco.com/rave06 to be 64.103.37.21.  But, still, when using Cisco AnyConnect Sercure Mobility Client, I get a pop-up windows stating that "Connection attempt failed. Please try again".

So, using devnetsandboxlabs.cisco.com/rave06, or it's IP address or that with https:// in front if it does not seem to matter.

-john

[jokearns1]

Hi,

Can you confirm that you had the full hostname entered in to the Anyconnect client? i.e.   https://devnetsandboxlabs.cisco.com/rave06. The https dose not really matter when using the Anyconnect client. It becomes important if you wanted SSL VPN or wanted to download the client initially.

I tried this today from a remote network and it worked fine.

Joe

[jmennear]

I was able to try again today from this PC I am typing on right now - so, I know the internet is working on it.

I am in France, would that prevent me from accessing https://devnetsandboxlabs.cisco.com/rave06 ?

I have a brand new Window 8 system, obtained here in France.

I have not VPN'ed into any networks other than WIFI into a LiveBox account.

I can ping devnetsandboxlabs.cisco.com, but I cannot ping the /rave6.

When I ping devnetsandboxlabs.cisco.com I get this result:

C:\Windows\system32>ping devnetsandboxlabs.cisco.com

Pinging devnetsandboxlabs.cisco.com [64.103.37.21] with 32 bytes of data:

Reply from 64.103.37.21: bytes=32 time=305ms TTL=240

Reply from 64.103.37.21: bytes=32 time=82ms TTL=240

Reply from 64.103.37.21: bytes=32 time=85ms TTL=240

Reply from 64.103.37.21: bytes=32 time=82ms TTL=240

I turned my firewall off and tried the test and it still failed.

Any thoughts as to what I have set incorrectly on this PC that is preventing me from connecting via Cisco Anyconnect?

-john

[jokearns1]

Hi John,

What version of Anyconnect are you using?

Joe

[jokearns1 · Accepted solution]

HI,

Solution is to downgrade to Anyconnect Client 3.1. The Jabber guest lab does not currently support Anyconnect 4.0. This will be corrected in the next maintenance window.

Regards,

Joe Kearns