No reach for Lab Network Address

[davmelo]

Hello team

       I just wanted for do a Lab regarding IOS XE on CSR.  I got the email with my credentials and when I use Any Connect to log in into the VPN, it raise me Fail to Connect.

I send a ping to devnetsanbox-XXX.com and it seems is down.

Do you know where ask support for this issue?

Thanks

BR

[bigevilbeard]

Can you share which sandbox you are using, please? I will try and replicate. Thanks!

[davmelo]

Hi

I did receive an email with this name

devnetsandbox-us-sjc.cisco.com:20232

Thanks

[bigevilbeard]

Sorry i mean, which sandbox, you mentioned CSR XE - but we have a few CSR XE of these (latest code and recommended code) the list of sandbox's is here - https://devnetsandbox.cisco.com/RM/Topology

Thanks!

[davmelo]

Is this

IOS XE on CSR Recommended Code

https://devnetsandbox.cisco.com/RM/Diagram/Index/cae403c2-27af-4c7d-b1e1-99b7d42f1504?diagramType=Topology

Thanks for your support

BR

[bigevilbeard]

I can replicate your issue, i have asked our ENG team to look into this. Please standby.

[bigevilbeard]

Official statement: Yesterday 12th Feb, we experienced issues with your Sandbox Lab reservation – specifically, the VPN session was not configured correctly, which prevented you from being able to access your lab environment. We have identified and fixed the underlying issue, and we sincerely apologize for any inconvenience it may have caused.

HTH