06-02-2020 11:36 AM
Hi,
I have the sandbox setup I think correctly. I have agent1 logged in and in "ready" state. I launch the MakeCall.bat on the Windows VM thru RDP. I don't see any notification in the Cisco Finesse web client. No messages on the console or anything. Is this sandbox feature still working?
Thanks!
06-05-2020 03:03 AM
06-05-2020 09:12 AM
Will the sandbox be updated to 12.5? Or maybe a new 12.5 sandbox will be available?
10-12-2020 05:11 PM
I'm having the exact same issue on PCCE 12.5 lab. is there step by step solution to address the issue?
10-14-2020 03:24 PM
The sandbox works but PCCE is not fully functional at the moment. There is an issue with the connection to CVP. A regular call from one agent to another works, but the routing part is not working properly. We are working on a resolution and will hopefully have it fixed soon.
10-15-2020 09:09 AM
Hi all, the sandbox team found the issue with the PCCE 12.0 sandbox and it should be fixed.
10-19-2020 10:37 AM
Hi,
Both PCCE 12.0 and 12.5 sandboxes have been fixed. The MakeCall.bat is working on both sandboxes.
Thanx,
Denise
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