Hello developer community!
Let me introduce myself. I'm Denise Kwan and I'm a developer advocate at DevNet and have been an enterprise software developer for 15+ years.
You may have seen me answering questions here in the Cisco community forum, espec...
Guess what? DevNet is proud to announce that PCCE 12.6(1) and UCCX 12.5(1) SU1 sandboxes are now available for you to reserve for FREE!
Reserve a DevNet Sandbox
I invite you to come over and check out the UCCX 12.5(1) SU1 and PCCE 12.6(1) sandboxes...
Hi everyone,
In Finesse 12.5, the Finesse team made a lot of improvements in their infrastructure that may not be obvious when just viewing the Finesse Agent Desktop. They decided to write a series of blogs to showcase the changes that were made. C...
Hi,
DevNet has released a new UCCX sandbox for an early preview of 12.0. It is FREE to reserve. For more details, take a look at the blog I wrote, which highlights the new features that are available.
Thanx,
Denise
Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this r...
Hi @dongzhao2024 ,
Thanks for pointing that out. The guide has been updated but the change won't be reflected until later this week or early next week.
Thanx,
Denise
Hi,
We are aware of the bumps in the road for the pcce/uccx sandboxes. The contact center solution is fairly complex and requires a lot of timing in the order of starting of the services. The reservation and start up of these sandboxes are automated ...
Hi @dongzhao2024,
I guess the to-be-fixed issue is from this post: https://community.cisco.com/t5/contact-center/packaged-contact-center-enterprise-12-6-finesse-out-of-service/m-p/5029971
Yes, that is correct.
Thank you for the feedback. Regarding ...
Hi @dongzhao2024,
We had to temporarily pause the reservation of the PCCE sandbox to fix the issues reported by another individual. It will come back when it is fixed.
Thanx,
Denise