Hello developer community!
Let me introduce myself. I'm Denise Kwan and I'm a developer advocate at DevNet and have been an enterprise software developer for 15+ years.
You may have seen me answering questions here in the Cisco community forum, espec...
Guess what? DevNet is proud to announce that PCCE 12.6(1) and UCCX 12.5(1) SU1 sandboxes are now available for you to reserve for FREE!
Reserve a DevNet Sandbox
I invite you to come over and check out the UCCX 12.5(1) SU1 and PCCE 12.6(1) sandboxes...
Hi everyone,
In Finesse 12.5, the Finesse team made a lot of improvements in their infrastructure that may not be obvious when just viewing the Finesse Agent Desktop. They decided to write a series of blogs to showcase the changes that were made. C...
Hi,
DevNet has released a new UCCX sandbox for an early preview of 12.0. It is FREE to reserve. For more details, take a look at the blog I wrote, which highlights the new features that are available.
Thanx,
Denise
Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this r...
Hi,
Do those filters work on the permalink as well? I am assuming you are following these steps: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1201/user/guide/cuic_b_user-guide-1...
Hi,
The Finesse JavaScript library can only be used to build gadgets for the Finesse desktop. With that being said, the Finesse desktop already has the authentication credentials. In the initialization of the gadget, you have the line of code
var cf...
Hello!
I'm still lurking around and watch what is going on in these forums but just not as involved as I was before. But as David said, post your questions on the forum because there are others in the community (like David!) that can share their know...
Hi,
There are a few folks in this community that have used the ECE APIs and can probably chime in, but the best place to get ECE API help is by emailing ask-ece-dev@external.cisco.com.
Thanx,
Denise