Hello developer community!
Let me introduce myself. I'm Denise Kwan and I'm a developer advocate at DevNet and have been an enterprise software developer for 15+ years.
You may have seen me answering questions here in the Cisco community forum, espec...
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Hi everyone,
In Finesse 12.5, the Finesse team made a lot of improvements in their infrastructure that may not be obvious when just viewing the Finesse Agent Desktop. They decided to write a series of blogs to showcase the changes that were made. C...
Hi,
DevNet has released a new UCCX sandbox for an early preview of 12.0. It is FREE to reserve. For more details, take a look at the blog I wrote, which highlights the new features that are available.
Thanx,
Denise
Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this r...
Hi,
For a single call, there can be more than one event. It is possible that the toAddress has not been populated yet. You need to throw away the events that are null and wait for it to be populated. I suggest watching the events coming in to verify ...
I'm a little rusty. I totally forgot that you can use the built in workflow to do this! Thanks for the reminder.
@Sinu , take a look at the documentation here: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/fi...
Hi,
You should be able to modify the handleNewDialog method to pop the url for outbound calls. The handleNewDialog gets called every time there is a new call, whether that is inbound or outbound. You can probably filter on the callType.
Thanx,
Denise
Hi,
It's been a while since I've used the smack library to get events so unfortunately I don't have any sample code. Have you tried to use the sample code as is after changing the configuration for your environment? If so, then I don't have any other...
Hi,
That is a very tricky situation. I don't know what is best practice for this, but the only thing that comes to my mind is pretty complex. It would be to build a REST API that takes the agent's login credentials to authenticate getting the API tok...