Hello developer community! Let me introduce myself. I'm Denise Kwan and I'm a developer advocate at DevNet and have been an enterprise software developer for 15+ years. You may have seen me answering questions here in the Cisco community forum, espec...

Guess what? DevNet is proud to announce that PCCE 12.6(1) and UCCX 12.5(1) SU1 sandboxes are now available for you to reserve for FREE!   Reserve a DevNet Sandbox I invite you to come over and check out the UCCX 12.5(1) SU1 and PCCE 12.6(1) sandboxes...

Hi everyone,   In Finesse 12.5, the Finesse team made a lot of improvements in their infrastructure that may not be obvious when just viewing the Finesse Agent Desktop. They decided to write a series of blogs to showcase the changes that were made. C...

Hi,   DevNet has released a new UCCX sandbox for an early preview of 12.0. It is FREE to reserve. For more details, take a look at the blog I wrote, which highlights the new features that are available.   Thanx, Denise

Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this r...