Hello developer community!
Let me introduce myself. I'm Denise Kwan and I'm a developer advocate at DevNet and have been an enterprise software developer for 15+ years.
You may have seen me answering questions here in the Cisco community forum, espec...
Guess what? DevNet is proud to announce that PCCE 12.6(1) and UCCX 12.5(1) SU1 sandboxes are now available for you to reserve for FREE!
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I invite you to come over and check out the UCCX 12.5(1) SU1 and PCCE 12.6(1) sandboxes...
Hi everyone,
In Finesse 12.5, the Finesse team made a lot of improvements in their infrastructure that may not be obvious when just viewing the Finesse Agent Desktop. They decided to write a series of blogs to showcase the changes that were made. C...
Hi,
DevNet has released a new UCCX sandbox for an early preview of 12.0. It is FREE to reserve. For more details, take a look at the blog I wrote, which highlights the new features that are available.
Thanx,
Denise
Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this r...
Hi,
It's been a while since I've used the smack library to get events so unfortunately I don't have any sample code. Have you tried to use the sample code as is after changing the configuration for your environment? If so, then I don't have any other...
Hi,
That is a very tricky situation. I don't know what is best practice for this, but the only thing that comes to my mind is pretty complex. It would be to build a REST API that takes the agent's login credentials to authenticate getting the API tok...
Hi @vinaya-govinda ,
The user is automatically subscribed to dialog events. So it is a matter of just adding the listener to receive the events. Take a look at the NotificationSeviceSample
Thanx,
Denise
Hi @dongzhao2024 ,
Thanks for the cc and thank you for reporting these issues as well as submitting the feedback. I will also forward this to the documentation owners so that they can take a look at the issues.
Thanx,
Denise