PCCE 12: Simulating Voice Call

[MarcBeauchamp92879]

Hi,

I have the sandbox setup I think correctly.  I have agent1  logged in and in "ready" state.  I launch the MakeCall.bat on the Windows VM thru RDP.  I don't see any notification in the Cisco Finesse web client.  No messages on the console or anything.  Is this sandbox feature still working?

Thanks!

[sameyada]

Make call API wont work in READY state version is 12.0
In 12.5, Make Call has been enabled via API with CTI version > 23

[MarcBeauchamp92879]

Will the sandbox be updated to 12.5?  Or maybe a new 12.5 sandbox will be available?

[ndslee102]

I'm having the exact same issue on PCCE 12.5 lab. is there step by step solution to address the issue? 

[Paul Zimmerman]

The sandbox works but PCCE is not fully functional at the moment. There is an issue with the connection to CVP. A regular call from one agent to another works, but the routing part is not working properly. We are working on a resolution and will hopefully have it fixed soon.

[Paul Zimmerman]

Hi all, the sandbox team found the issue with the PCCE 12.0 sandbox and it should be fixed. 

[dekwan]

Hi,

Both PCCE 12.0 and 12.5 sandboxes have been fixed. The MakeCall.bat is working on both sandboxes.

Thanx,

Denise