RE: VPN Connection to Sandbox failure

[softex123]

Hi,

I am unable to connect via anyconnect VPN. My firewall has access opened but still fails.

I am using the latest client version.

Details are:

Hi softex123,

Good News!  Your Collaboration 11.5 Lab is ready.  Let us get you connected to your Lab!

If you DO NOT have AnyConnect installed on your system

• You must do that now.  It is required to access devices in your Lab.  Please follow these instructions.
  • Download the Cisco AnyConnect VPN Client Software
  • Installation Guide for the Cisco AnyConnect VPN Client Software

 
If you DO have AnyConnect already installed on your system 

• If you have never used AnyConnect, you can get detailed connection instructions here.
• Your Lab's private VPN connection information:
  • Lab Network Address: 128.107.93.228:20129
  • Username: softex123
  • Password: D58ohUzK

Can you please look into this for me please.

Regards

Stephen

[admin11111]

I have the same issue, which I am trying to resolve at the moment.

[jacoadam]

Hello Stephen,

Sorry about this trouble. Do you currently have a reservation open with this issue? Also, please let me know what version of AnyConnect you're using, and what OS your computer is running.

Thanks!

Jacob

[softex123]

Hi Jacob,

I am using Anyconnect 3.1.09013 on Windows 10 Pro (x64)

I currently have a reservation open and I’m unable to connect. My external IP is 89.101.228.129.

Details are:

Good News! Your Collaboration 11.0 Lab is ready. Let us get you connected to your Lab!

If you DO NOT have AnyConnect installed on your system

• You must do that now. It is required to access devices in your Lab. Please follow these instructions.

• Download the Cisco AnyConnect VPN Client Software<https://developer.cisco.com/site/devnet/sandbox/anyconnect/>

• Installation Guide for the Cisco AnyConnect VPN Client Software<https://devnetsandbox.cisco.com/Docs/VPN_Access/AnyConnect_Installation_Guide.pdf>

If you DO have AnyConnect already installed on your system

• If you have never used AnyConnect, you can get detailed connection instructions here<https://devnetsandbox.cisco.com/Docs/VPN_Access/AnyConnect_Connection_Guide.pdf>.

• Your Lab's private VPN connection information:

• Lab Network Address: 128.107.93.228:20130

• Username: softex123

• Password: 7t2R3tLN

Please advise.

Regards

Stephen

[jokearns1]

Stephen,

Apologies for the delay. Just picking up this case now. Your reservation has probably expired in which case you would need to make another booking.

Let us know what state your at and we can work through any VPN issues you have.

Joe Kearns

[softex123]

Hi,

Please be advised that I have set up another reservation which is active for 1 week.

Can you see from your side what the connection issue could be?

Regards

Stephen

[jokearns1]

Stephen,

I see its currently setting up. When the Credentials come through we can try the connection.

Joe

[softex123]

Hi,

The reservation is complete. Please see credentials below.

• Your Lab's private VPN connection information:

• Lab Network Address: 128.107.93.228:20135

• Username: softex123

• Password: KgxjNwCT

Regards

Stephen

[jokearns1]

Stephen,

just tested the VPN connection to your new 11.5 sandbox and it works fine. I am using a Mac.

Did you manage to get connected or are you seeing an issue?

Joe

[softex123]

I am unable to connect. VPN connection could not be established

Can you see my connection trying to connect?

External IP is 89.101.228.129.

[jokearns1]

I have just disconnected from the VPN using your credentials. Only one connection per set of creds is allowed at any one time

Please try the connection now.

Joe

[softex123]

Tried to connect again.

[softex123]

I have tried a telnet to that IP and port number and found we can’t connect. We have made sure that the IP and port are not being blocked by our firewall, however, could you advise if there are any extra ports that we potentially need to allow through in order to connect?

[softex123 · Accepted solution]

Hi,

Please be advised that the issue is on our side.

You can now close this ticket.

Regards

Stephen