Sandbox, for Packaged Contact Center Enterprise, has finesse is OUT_OF_SERVICE and DNS resolution are not working

[shoney@noblesys.com]

I have been doing some testing using the “Packaged Contact Center Enterprise” sandbox in the past month, but during the last 2 days, Finesse always is showing up offline. Also looks like the DNS resolution are not working as well, looks like it has to do something with that.

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VPN Network: devnetsandbox-emea-gwy.cisco.com:20199
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<SystemInfo>

    <currentTimestamp>2018-08-16T13:16:44.546Z</currentTimestamp>

    <deploymentType>UCCE</deploymentType>

    <license></license>

    <peripheralId>5013</peripheralId>

    <primaryNode>

        <host>FIN-PUB-A-50.berlin.icm</host>

    </primaryNode>

    <secondaryNode>

        <host></host>

    </secondaryNode>

    <status>OUT_OF_SERVICE</status>

    <systemAuthMode>HYBRID</systemAuthMode>

    <timezoneOffset>-240</timezoneOffset>

    <uri>/finesse/api/SystemInfo</uri>

    <xmppDomain>FIN-PUB-A-50.berlin.icm</xmppDomain>

    <xmppPubSubDomain>pubsub.FIN-PUB-A-50.berlin.icm</xmppPubSubDomain>

</SystemInfo>

nslookup FIN-PUB-A-50.berlin.icm

Server:  fi01-dc.berlin.icm

Address:  10.10.20.100

*** fi01-dc.berlin.icm can't find FIN-PUB-A-50.berlin.icm: Non-existent domain

Also after connecting to the VPN, the preferred DNIS server are set to “10.10.20.100” and “8.8.8.8.”