Sandbox Reservation missing email

[mateusz.ozga]

Hello,

I'm having problems with Sandbox Reservation.

I cannot receive the email before and after the reservation.

Is there any chance you could look and verify my email settings?

This was working before and there is nothing in the SPAM folder.
However, I changed the company and my CCO is pointing to new email.
I'm happy to pass the details over PM.

Thanks,

Matt

[mateusz.ozga]

Hello,

I discovered my email address is set to the old one (with old company).

Is there any chance we can change it? There is no option in the user settings so I'm not able to do it on my own.

On the https://developer.cisco.com page, Settings > Account/Notifications there is correct email address but not on https://devnetsandbox.cisco.com

Thanks,

Matt 

[mateusz.ozga]

As workaround I used the OUTPUT button as suggested by @bigevilbeard in the other thread.

However, I still need to change the email of devnetsandbox.cisco.com

[suryaTeja10444]

07:42:19 Setup has begun

Beginning sandbox setupPreparing connectivityApps deployment startedApps are being discovered...Group Creation startederror:Cannot assign account, please raise a case in sandbox forumSandbox setup finished successfully07:43:01 Errors occurred preparing environment. Please use the forum at
https://communities.cisco.com/community/developer/sandbox for assistance
Create Group suryaTeja1-Grp1

1594366977585admin1594367012879MD5

1594366977585
[Error 4150] The Group already exists, please use a unique Group ID.[Error 4150] The Group already exists, please use a unique Group ID.


07:43:05 Driver Complete.


Can some one figure out the solution. Alawys failing as "Active with error" and receiving the reservation mail.