UCCE Finesse 12.0 REST API help for NOT_READY

[senthilnatarajan]

HI,

I am trying to play around the REST API to import NOT_READY. I am getting this error when I try to do this through postman.

https://developer.cisco.com/docs/finesse/#!reasoncodecreate/reasoncodecreate

I get error 403 which is but I am running this on pub (per the lab setup I finesse server only)

403

Forbidden

The user attempted to run the API against the secondary Finesse server. Configuration APIs cannot be run against the secondary Finesse server.

Here is the POST to http://10.10.20.50/finesse/api/ReasonCode

 with Admin/Supplied password/data

where date =

<ReasonCode>
   <category>NOT_READY</category>
   <code>34</code>
   <label>TestLunch</label>
   <forAll>true</forAll>
</ReasonCode>

Error I get is "Forbidden finesse.api.reasoncode.nonspog.forbidden. This resource cannot be modified from this portal.

Either I am getting the wrong error code from the API or I am running this command against the Fin sub which is not the case.

Thanks in advance.

Senthil 

[senthilnatarajan]

I think I may know the answer. 

It looks like REST reason codes API are disabled in Finesse due to the new "SPOG" in PCCE 12.0. which means I have to create them only from SPOG interface and further debug proved that it uses JSON method to input the reason codes through the cceadmin API in awhds.

I hope Cisco updates this or let me know if I am doing something wrong.

I can create the reason codes in Finesse cfadmin page but it is not showing in SPOG interface. However if I create a new reason codes in SPOG, I do see them in cfadmin page. 

-Senthil