unable to vpn into session sent in email

[arnlee2017]

as the title suggest, when provided with the vpn session via email, i cannot connect to the session. 

advice or help? 

[zowu]

Please check your reservation is still in "Active" state. VPN credential will be revoked once the lab ended.

[arnlee2017]

Hi support

Thank you for your feedback. I tried it when my session was active.

If you need me to reproduce the problem, I can do it. Is there someone who I can work with?