Webex Broadsoft - ACD focus

[luke.vickers]

Hi,

I have a lot end users complaining about the 7 clicks to get to ACD status change also if the status changes due to missed calls there is no direct visual status this has happened resulting in lost calls. Is it possible to subscribe to that event and then display is in the status bar down the bottom  next to pick up or retrieve. 30k of users is a lot of noise.

R,

[bigevilbeard]

Hello @luke.vickers i am not sure i follow, is this related to devent sanbdox, as you mentioned 'a lot of users' or is this a product in your company?

Thanks!