DevNet Services

Resolved! Software Suggestion API v2 returns 500 INTERNAL_SERVER_ERROR

Anyone else seeing a 500 Error when calling the Software Suggestion API? I seem to be getting this whenever a valid PID is provided: 500 INTERNAL_SERVER_ERROR - Invalid releases parameter format. I think this was working correctly for me about a we...

Resolved! PSIRT openVuln API not showing current vulnerabilities anymore

Hello everyone!I am using the tool openVulnQuery to pull the latest vulnerabilities from the PSIRT openVuln API for review and internal update alerts. In November this was still working and now it stopped providing current entries.During my tests to ...

Resolved! Getting started with the EoX API

Good day,I am trying to get started with the Cisco EoX API, but having a hard time to find out how to.In the cisco api console, these are the only ones I can see:- CEEM API- Cisco Carlsbad IT QA- Cisco On Demand CHIDS API- Cisco PSIRT openVuln API- C...

Resolved! Cisco EOX API by date suddenly stops working

try to do a debug and response is as below. Trying to get all EOL announcement for year 2025 https://apix.cisco.com/supporttools/eox/rest/5/EOXByDates/1/2025-01-01/2025-12-31?responseencoding=json 2025-11-24 13:00:06,391 - INFO - Successfully obta...

Missing data in GET Product Information by Serial Number(s) API

Hi everyone! We are using the Cisco Support API to help some customers generate new opportunities. We have been experiencing some difficulties with the GET Product Information by Serial Number(s) API. Some serial numbers, when searched, do not ret...

Resolved! Getting Started with Cisco APIs

Trying this for the first time:1- I created My Apps & Keys2- Setup everything in Postman.3- This is basically my code:import requests url = "https://cloudsso2.cisco.com/as/token.oauth2" payload='response_type=code&grant_type=client_credentials&clie...

Cisco Tsp - incorrect notification in line-CallInfo message

we think we have found a defect in the Cisco Tsp where during a barge-in event a change in the call ID triggers an incorrect notification in the line_callinfo message. As specified by the Julmar ATAPI SDK the correct change mode in this scenario sho...

APK (Android Package Kit) signing

My customer (SR 695760353) had vmware create a custom APK for their Cisco model 860 IP phones, and vmware is saying that they need Cisco to sign the APK file. Is this something the Cisco IP phone developer team helps customers with?

Resolved! CxCloud API

Hello Community, Is there any way to retrieve device information from CX Cloud via API?I'm specifically looking for details such as hostname, end of sale, end of support, model, IP address, and similar data. If that's not possible through CX Cloud, d...

Need help with EoX API

Hi All,We tried to test EoX API. It is working fine for Cisco Hello API, but for other APIs, getting "Developer inactive". Please help us with this

EoX API stops working

I recently noticed that the EoX API stopped working, returning the message "forbidden". I have used this feature for the past few years without any problems. All other features of the support API runs without issues. I ran tests through Postman, an...

EoX API (EOXBySerialNumber) help

I have trying to use EOXBySerialNumber endpoint for some of network devices that have EoX dates. The problem is that not matter what serial number I use I get the same message.ErrorID=SSA_ERR_010;ErrorDescription=The serialNumbers value specified is ...

Contract start and end date using serial number

Hi All, I am using the following support API to fetch the details of an asset including contract start and end date.https://api.cisco.com/sn2info/v2/coverage/summary/serial_numbers/{sr_number}But I am getting warranty-end-date from this API.Is there ...

Resolved! XR Vulerabilities on OpenVuln API

Hi,Is there any way to fetch IOS-XR vulnerabilities by version on the OpenVuln API endpoint? It seems that versions for XR aren't tracked, and neither are versioned vulnerabilities.Any input on if this is supported, or possible known workarounds?

Cisco Bug API Issue

Hi, I'm trying to request the Cisco Bug API for this product id: ISR4431/K9.But the API returned a 404 response.My Request is:GET https://apix.cisco.com/bug/v2.0/bugs/products/product_id/ISR4431/K9?page_index=1&modified_date=5I tried to encode the p...