Hi Championsi am in strange situation where our vendor created the outbound campaign for predictive mode and it get stuck on agent reservation and call never happened.conversely, when I change skill mode to preview it in admin script it starts worki...
Hi Experts, i have situation where i want to associate multiple skills under 1 campaign and i want to route calls to associated skills based on value in import rule.example:-import file have below value :-05xxxxxxx,123,,04xxxxxxx,098,,Associate skill...
Dear Experts,we run into the scenario where we have to limit the concurrent calls for 1 campaign to 20 , dialer shouldn't run 21 record in dialing list until any call from first import is disconnected.is this doable ?
Thanks Bill, but I wanted to know API request on real time , like in case of PCB , if I wanted to know without using db that which agent skilltargetid is sent …. ?
Hi Kon I have did it and my vendor keep saying that he is using the same parameter . Another question I have is if there is a way to check the parameter sent in API request to create campaign , is there any logs in ICM server that tell us what parame...
Hi Bill, Have tried but it isn’t works as well I am using UCCE 12.6, surely I will post configuration of campaign.Another question I have is if there is a way to check the parameter sent in API request to create campaign , is there any logs in ICM se...
Hi Bill, Thanks again, exactly what you are unclear about this document is triggering doubts from me as well, let me try couple of things and will get back to you with conclusion meanwhile if you have any luck let me know.
Hi Bill , Thanks for your response, i am not sure why multiple skills are allowed under 1 campaign when we cannot route calls to multiple skills based on any defined value, and agreed with about using IVR campaign.Thanks for your time and help.
