Dear Experts,we run into the scenario where we have to limit the concurrent calls for 1 campaign to 20 , dialer shouldn't run 21 record in dialing list until any call from first import is disconnected.is this doable ?
Hi there could be several reasons , would suggest you to upload CVP (call server & VXML) and Cube logs and let us have a look on it .:- Kindly rate useful replyRegards
Hi Bill, so i have tried and kept IVR port to 1 and Records to cache to 1 as well.I have 2 records in import list, and was expecting 1 concurrent at time, like once the first call disconnected the 2nd customer will be dialed out but i have noticed t...
Hi Bill , thanks for your reply.Will give it a try in a while and let you know the outcome. but i remember we have tried before with only 1 IVR port and expecting to receive a 1 call at a time but all of the records (specifically 3) get call and got...
