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UCCEDearsI am in situation where we have CCMP 12.6 , i am very new to this platform and task assigned to me is to add user which can only add agents and skills.Kindly if someone have experience and can share the details steps.I have already done bel...
DearsI am in situation where we have CCMP 12.6 , i am very new to this platform and task assigned to me is to add user which can only add agents and skills.Kindly if someone have experience and can share the details steps.I have already done below b...
Hi Championsi am in strange situation where our vendor created the outbound campaign for predictive mode and it get stuck on agent reservation and call never happened.conversely, when I change skill mode to preview it in admin script it starts worki...
Hi Experts, i have situation where i want to associate multiple skills under 1 campaign and i want to route calls to associated skills based on value in import rule.example:-import file have below value :-05xxxxxxx,123,,04xxxxxxx,098,,Associate skill...
Dear Experts,we run into the scenario where we have to limit the concurrent calls for 1 campaign to 20 , dialer shouldn't run 21 record in dialing list until any call from first import is disconnected.is this doable ?
Hi Bill, it did not work , i assigned user permissions globally and at folder level. but when i logged in with user , i can only see 2 provisioning (not sure who and how it is configure) ... but i can't see that folder or agent creation option at all...
Hii have tried it but no luck , have created user , assign it to role and groups… then assign global permissions and folder permissions to user , group . Regards
