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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Updated CSPC Patch Available

If you have downloaded CSPC 2.7.4.7 or CSPC 2.8.1.4, please read the update details in this attachment.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

Smart Net Total Care Portal and Collector Discussions
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Error partner administrator of the CSAM portal
Created by Alexandre11 on 03-05-2020 01:09 PM
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 Hello team could you please assist me with this message? i am not able to become the partner administrator of the CSAM portal.
unable to upload inventory using solarwinds NCM connector
Created by MCBC_GNOC_Infy on 02-10-2020 11:01 AM
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Hi, we are unable to upload inventory using collector: "solarwinds NCM connector" .  getting "invalid User ID" error.   login to SNTC portal is working with same CCO ID.
Update Service "Process has exited" need help
Created by csedlmeier on 12-17-2019 12:56 AM
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Dear all.If I open the "Sioftware Update" Tab in my collector I get an "http status 404 - not found"In Administration -> Miscellaneous -> Manage Add-on Process I see status "Process has exited"I try to start the process but it is not starting.I did ... view more
ISSUE ACESSING SMART PORTAL
Created by Paulo Uehara on 08-20-2019 11:01 AM
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Hi guys. Our customer is trying to access its Smart Portal for the first time (services.cisco.com) in order to register a collector, but the page "jump" to another page (attached). He tried to use another browser without success. Do you have an idea ... view more
Cisco Services Access Management - Adding a New Administrato...
Created by m.back@aap3.com on 04-03-2019 02:12 AM
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Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco... view more
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