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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

Smart Net Total Care Portal and Collector Discussions
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Failed to Generate a new CSP-C entitlement
Created by SergioZ on 11-11-2020 09:45 AM
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Hi,I'm unable to generate new Collector entitlement file. Could you please help? CCO ID s.zavialov
DNS config on a new 2.9 collector
Created by hgieselman on 10-29-2020 02:12 PM
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I just installed a new 2.9 collector. During initial config, setting the DNS server kept failing so I continued anyway. Now I am in the admin shell and trying:admin# conf dns -a 192.168.10.4but it keeps failing with:execute % Error occured while executing... view more
Problem to Registered in Smart Net Total Care (SNTC)
Created by ecorodoviasti on 10-26-2020 01:15 PM
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Hi,The registration in the "smart net total care" was successful.We have received the email from cisco that you are reviewing our request, but we have not received another email from Cisco with the registration status.A TAC was opened, but it instructs to... view more
Unable to log into SNTC Portal
Created by snicolaus82 on 09-30-2020 01:08 PM
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It looks like I few others have had the same issue recently.  When I browse to services.cisco.com and login with my account, I am redirected to the splash screen for requesting access. I was recently given permissions on our account to access th... view more
I can't download CIR reports from the SNTC portal
Created by jcraviot on 09-22-2020 01:32 PM
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Hi team I can't download CIR reports from the SNTC portal, could you please add me the credentials?   Thansk & regards, Josue
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