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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Portal Reporting Update

Some customers have reported slowness with report displays when requesting the Inventory by Product report in the left navigation panel of the Smart Net Total Care portal. Cisco Engineering is investigating the situation. We will update you on the status as we have more information.

Portal Upload Processing Issue

If you experience devices being show in the portal as “Not Recognized” and believe this is incorrect, please start a new discussion here for assistance.

Smart Net Total Care Portal Release 4.3.5 is Available!

Release 4.3.5 includes:

  • • Support for CSPC version 2.8
  • • Updated Product ID Checker
  • • Additional Annotation Capabilities in the All Equipment report
  • Several Portal performance issues addressed, including:
    • ‣ Inventory by Site report slowness
    • ‣ Noticeably better overall response times

Review the Release Notes to learn all the details.

CSPC 2.8 is Now Available

We are pleased to announce the Common Services Platform Collector (CSPC) 2.8 release! Features and device support details are available in the Release Notes. Please note that with this release, CSPC 2.6 and earlier versions of the collector will no longer have technical support available. If support is needed, users will be required to first update to the latest version of the collector.

You can upgrade an existing collector to the latest version following instructions in the CSPC Upgrade Guide.
Smart Net Total Care Portal and Collector Discussions
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Sign On Error
Created by Cheri Fairbrother on 10-05-2018 10:26 AM
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If you experience the below Sign On Error when accessing CSAM, SNTC portal or other Cisco sites, please reach out to web-help@cisco.com with: details of the error, i.e., url(s) being accessed your name your CCO ID      
Register for Portal Access Failed
Created by Zhe Wang on 11-16-2017 05:56 PM
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A key partner tired to register for portal access for themselves network and they need to be familiar with the onboarding and adoption progress before they support the customers. But the access was failed, please support to grant access to the p... view more
Smart Net Total Care 4.0 Portal Release is Available!
Created by Sydney Fisher on 11-06-2017 01:53 PM
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Read this document if you have questions about the Smart Net Total Care 4.0 portal release.  If you have additional questions, please ask them in the community.    
SNTC 4.0 Portal Release Coming Soon!
Created by Sydney Fisher on 10-20-2017 11:02 AM
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Read the attachment below to get all the details about the SNTC 4.0 Portal Release. If you have additional questions, please post them in the community.
SNTC 4.0 Customer FAQ
Created by Sydney Fisher on 10-20-2017 10:51 AM
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Read this document if you have questions about the Smart Net Total Care 4.0 portal release.  If you have additional questions, please ask them in the community.
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