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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Support Case Manager Update!

Beginning October 10, you'll notice a simplified customer experience in the Support Case Manager. We've reduced the number of Cisco Technical Assistance Center (TAC) case statuses that are shown.

The benefits of this simplification are Simpler, streamlined view with 6 case statuses instead of 14, Consistent naming and user experience across Cisco portals and Support Case Manager, Clear communication with Cisco. Take a look at the FAQ for more information.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

Smart Net Total Care Portal and Collector Discussions
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Be sure to bookmark these support pages and use them in the future to find all the self-help information.
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