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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Portal Reporting Preference Change Coming

The abillity to set "comprehensive view" reporting will be removed April 5, 2019. Please read this document for additional details.

CSPC 2.8 is Now Available

We are pleased to announce the Common Services Platform Collector (CSPC) 2.8 release! Features and device support details are available in the Release Notes. Please note that with this release, CSPC 2.6 and earlier versions of the collector will no longer have technical support available. If support is needed, users will be required to first update to the latest version of the collector.

You can upgrade an existing collector to the latest version following instructions in the CSPC Upgrade Guide.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

Smart Net Total Care Portal and Collector Discussions
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Smart Net Total Care Reporting Preference Change
Created by Sydney Fisher on 02-20-2019 10:36 AM
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Smart Net Total Care Comprehensive View will be Removed   Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.   In the ... view more
Services APIs are Available!
Created by Sydney Fisher on 10-19-2018 10:32 AM
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Announcing Cisco Services API Availability! The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.   What’s available for ... view more
Sign On Error
Created by Cheri Fairbrother on 10-05-2018 10:26 AM
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If you experience the below Sign On Error when accessing CSAM, SNTC portal or other Cisco sites, please reach out to web-help@cisco.com with: details of the error, i.e., url(s) being accessed your name your CCO ID      
Register for Portal Access Failed
Created by Zhe Wang on 11-16-2017 05:56 PM
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A key partner tired to register for portal access for themselves network and they need to be familiar with the onboarding and adoption progress before they support the customers. But the access was failed, please support to grant access to the p... view more
Smart Net Total Care 4.0 Portal Release is Available!
Created by Sydney Fisher on 11-06-2017 01:53 PM
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Read this document if you have questions about the Smart Net Total Care 4.0 portal release.  If you have additional questions, please ask them in the community.    
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