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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Portal Reporting Update

Some customers have reported slowness with report displays when requesting the Inventory by Product and the Inventory by Site reports in the left navigation panel of the Smart Net Total Care portal. Cisco Engineering is investigating the situation. We will update you on the status as we have more information.

Portal Upload Processing Issue

If you experience devices being show in the portal as “Not Recognized” and believe this is incorrect, please start a new discussion here for assistance.

Smart Net Total Care Portal Release 4.3.3 is Available!

Review the Release Notes to learn all the details.

CSPC Collector Update Available

A new collector version (version 2.7.4) is available. We recommend you update to take advantage of security updates that address the Meltdown and Spectre vulnerabilities, and new ease of use enhancements. Refer to the CSPC Release Notes for details. You can find all the information to install a new collector or upgrade an existing one on the CSPC support page.

To upgrade an existing collector to the latest version, follow the instructions in the CSPC Upgrade Guide.

For new collector installations, the 2.7.4 collector software is available on the download page. The CSPC 2.7.4 OVA image can be used for all network size situations (x-small, small, medium and large) and then upgraded within the CSPC UI using the Software Updates tab.
Smart Net Total Care Portal and Collector Discussions
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Register for Portal Access Failed
Created by Zhe Wang on 11-16-2017 05:56 PM
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A key partner tired to register for portal access for themselves network and they need to be familiar with the onboarding and adoption progress before they support the customers. But the access was failed, please support to grant access to the p... view more
Smart Net Total Care 4.0 Portal Release is Available!
Created by Sydney Fisher on 11-06-2017 01:53 PM
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Read this document if you have questions about the Smart Net Total Care 4.0 portal release.  If you have additional questions, please ask them in the community.    
SNTC 4.0 Portal Release Coming Soon!
Created by Sydney Fisher on 10-20-2017 11:02 AM
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Read the attachment below to get all the details about the SNTC 4.0 Portal Release. If you have additional questions, please post them in the community.
SNTC 4.0 Customer FAQ
Created by Sydney Fisher on 10-20-2017 10:51 AM
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Read this document if you have questions about the Smart Net Total Care 4.0 portal release.  If you have additional questions, please ask them in the community.
Migrating imported data from 3.x to 4.0
Created by Sydney Fisher on 10-17-2017 02:25 PM
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This document is for the Smart Net Total Care (SNTC) portal administrator for any company who is using the CSV (comma-separated value) file import function on the SNTC portal, or who uses the “Collector File Import” option to upload a transport file. If y... view more
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