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2960 Fail update firmware

hramirezo
Level 1
Level 1

Dear community, yesterday I had to do a rollback due to the error message "the device may not be a legitimate Cisco product and/or contain software with a potentially infringed license. In addition, it warns about the denial of technical and warranty support by Cisco if the device presents operational problems", apply the version downloaded from the manufacturer's portal is: 15.2 (7) E10 and the version that the equipment had is 15.2a. EX5, I have executed the show lisence udi command, to check parameters but I do not detect what the problem is. could someone guide me to solve this situation

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Leo Laohoo
Hall of Fame
Hall of Fame

What switch is this?

I have a 2960x switch TDL

Remove the lid.  Take a picture of the motherboard and upload the picture of the motherboard.  Before I do any more troubleshooting, I want to first check the switch is not counterfeit.