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help with log in router cisco ASR1001-X

javiii94
Level 1
Level 1

Dear Cisco community,

I need your urgent help with the following logs that have appeared sporadically at least once a month randomly, and with an approximate duration of 10 to 20 minutes:


%IOSXE-5-PLATFORM: R0/0: cpp_cp: QFP:0.0 Thread:105 TS:00102782836721664476 %PUNT_INJECT-5-DROP_PUNT_CAUSE: punt cause policer drop packet cause 7

This event produces intermittence in the services that we have configured when it occurs and is solved by itself, without taking any action.

At first we thought it might be an ARP attack from the internet, however we isolated and turned off BGP and all internet connectivity, the problem persisted.

The data of our affected team:

Cisco ASR1001-X Processor (1NG) (1NG revision)
Cisco IOS Software [Fuji] Software ASR1000 (X86_64_LINUX_IOSD-UNIVERSALK9-M) Release 16.9.2 RELEASE SOFTWARE (fc4)

uptime is 3 years, 13 weeks, 3 days, 18 hours, 30 minutes

Someone who can help me please.

Thanks.

Regards,

2 RESPUESTAS 2

Hilda Arteaga
Cisco Employee
Cisco Employee

Thanks for your assistance on this query @balaji.bandi and @MHM Cisco World 

We hope this information is helpful @javiii94