Introducing Duo Level Up: Now open for beta!

[Amy2]

UPDATE: Thank you all so much for your interest and participation in the Level Up Beta Program! As of August 9th, 2021 the Beta Program has ended and Level Up is now available to all Duo customers. Learn more about how to register in the comments below.

Hi everyone! We are pleased to introduce Duo Level Up, a new customer education training platform designed to help administrators and helpdesk support agents learn how to successfully deploy and support Duo. This platform features online courses and interactive videos you can take at your own pace, and will be available to all Duo customers for free. Today, we’re excited to share that you can be among the first to try it when you sign up to participate in the Duo Level Up Beta program.

The learning experiences offered in Level Up are designed based on the role that you play in your organization. The following five courses are available today:

• Administrator: Introduction to the Admin Panel
• Administrator: Authentication Methods & Devices
• Administrator: Policy & Access Control
• Helpdesk: The End-User Experience
• Helpdesk: Support Success

We will be adding more course offerings in the future. Got an idea of a training topic you’d like to see covered? Let us know in the comments!

FAQ:

1. What is Duo Level Up?
   Level Up is a new online customer education training platform that provides self-paced courses on how to successfully deploy and support Duo in an organization.

2. Who is Level Up intended for?
   Level Up courses are designed for administrators and helpdesk support agents who are responsible for managing their organization’s IT security solutions.

3. Is this available for Duo MSPs?
   There’s an MSP version of Level Up (msp.duo.com) with courses designed specifically for Duo MSPs. Please reach out to your contact on the Duo MSP team for access to Duo MSP Level Up.

4. Why should I use Level Up?
   You will gain the skills and expertise needed to successfully deploy, manage, and use Duo to protect your organization’s users as they access applications from their devices.

5. What courses are offered?
   The following five courses are available in beta today:

   • Helpdesk: The End-User Experience
   • Helpdesk: Support Success
   • Administrator: Introduction to the Admin Panel
   • Administrator: Authentication Methods & Devices
   • Administrator: Policy & Access Control

6. Will more courses be added later?
   Yes! We will continue to expand our course offerings in the future. We’d love to hear your thoughts on what topics we should cover in the future.

7. How do I get access?
   Please fill out the form available here to participate in the early-access beta program for Duo Level Up.

8. How much does Level Up cost?
   Level Up will be free and available to every administrator who has access to the Admin Panel.

9. When will Level Up be available publicly to everyone?
   Soon! No official date has been announced yet, but we will keep you posted.

[TabBerger]

UPDATE: Thank you all so much for your interest and participation in the Level Up Beta Program! As of August 9th, 2021 the Beta Program has ended and Level Up is now available to all Duo customers.

Register for Level Up

To register for Level Up at levelup.duo.com, just log in to the Duo Admin Panel using the account you’d like to use for Level Up and click the Level Up: Training & Certification link in the bottom left-hand corner. For more information, please see our knowledge base article: Knowledge Base | Duo Security

Duo MSP Level Up

Duo MSP Level Up is a platform is designed specifically to help Duo partners successfully deploy, support, and sell Duo. The login process is different for msp.duo.com and requires a specific access code to register. Please reach out to your contact on the Duo MSP team for access.