Duo Security

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Managing Users

Connect with other Duo members and pick up tips on how to create, edit, and manage Duo users.

407 Posts

Managing Devices

Share tips on managing device authentication methods. Stay current on device management and learn fr...

248 Posts

Duo Mobile App

Find best practices and discover troubleshooting tips for Android, iOS, and more.

257 Posts

Managed Service Provider

A public forum for managed service providers to discuss Duo. Please use msp@duo.com for any program,...

34 Posts


A public forum for all your questions about Duo’s API. Troubleshoot API issues and learn from our co...

223 Posts

Duo Level Up Forum

Dedicated to Duo’s Level Up, our customer education training platform.

30 Posts

Deployment Strategy

Browse deployment advice, strategies and issues our community has identified and resolved.

72 Posts

Duo Release Notes

Stay up to date on new features and product changes with the Duo Community Product Release Notes for...

237 Posts

Activity in Duo Security


hi, I am trying to use DUO MFA with fortigate SSL VPN. i configured it as per the instructions. proxy manager is up, AD is synced with the DUO cloud. When i try to sign in to VPN i do get the push notification on my phone app but regardless of what i...

timur-rj by Level 1
  • 4 replies
  • 0 Helpful votes

DUO Global Authentication Preference

Good morning/Afternoon/Evening! We've recently purchased a bunch of the DUO hardware tokens and are looking to put them out to the agency. We have a mixed group of people who are currently using the app and getting phone calls for authentication. I w...

JRon by Level 1
  • 1 replies
  • 0 Helpful votes

Resolved! Microsoft RDP application and Yubikey 5

Hi All,I'm attempting to setup a Yubikey 5 as the authentication method for logging into an RDP session on an AWS site that is protected by the Microsoft RDP application.I have users setup using Duo Mobile and it works fine, but one user doesn't have...

Dan110 by Level 1
  • 9 replies
  • 0 Helpful votes

D290 Duo Release Notes for May 10 2024

Hello everyone! Here are the release notes for our most recent updates to Duo.   Public release notes are published on the Customer Community every other Friday, the day after the D-release is completely rolled out. You can subscribe to notifications...

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timshores by Cisco Employee
  • 2 replies
  • 0 Helpful votes

lost access

hi!!i recently had to factory data reset my phone and lost all access to qr codes,backup codes.i set up duo for my Instagram accounts and now i cannot access them.I have phone number,gmail connected to my accounts but can't access duo acc.It keeps as...

DUO Outage??

Can't access any apps protected by DUO MFA.  SSO seems to work but get stopped at MFA (none of the options work).  Anyone else?  Called support and they said they are aware and will update the DUO status page but status page is still showing all serv...

rajbhatia by Level 1
  • 9 replies
  • 5 Helpful votes

What happens if Duo goes down

We just had a situation that raised some major red flags with the Duo MFA. We currently have it setup so that users need to confirm the Duo MFA when connecting to our cisco AnyConnect VPN. But just in this past hour, Duo was down and it caused users ...

Dburke225 by Level 1
  • 4 replies
  • 0 Helpful votes

How do I recover my Duo Mobile accounts to a new phone?

Hi. I joined to try and get Duo Mobile working on my new phone. I have spent the last hour getting nowhere and only have three more goes at recovery. I thought I had all the information I need to move my settings to the new phone, but apparently not...

RPJ1 by Level 1
  • 9 replies
  • 0 Helpful votes

Expired Passwords when using Passwordless

When a user logins to Duo SSO using a Passwordless method, the experience does not give the warning for expiring password and the ability to reset it.Is there a way to show this when using passwordless.  Ideally our users should all get warned no mat...

Does DUO Security Support IPV6?

Hi, We are looking for a possible Multi-Factor from our current vendor since they do not support true IPV6. Does anyone know if DUO Security currently supports IPV6 or plans to in the upcoming future as part of their roadmap? Thanks, Kevin C

kconway by Level 1
  • 4 replies
  • 0 Helpful votes

MFA twice to MFA once per laptop location

Morning All:I am deploying laptops with MFA to log into the laptop as a security protection.  I want to remove the current need to MFA into the Remote Server.  Primarily this causes frustration on the part of the end user.  I am unable to locate a se...

pdz by Level 1
  • 3 replies
  • 0 Helpful votes

Cisco duo security

Hi, I was trying to enable 2fa for anyconnect users based on the link below . but the user never get a code or push back from duo cloud 1 ) how to trouble shoot the issue . I can reach the duo cloud ip’s 2 is it possible to do with proxy Is it ...

susim by Level 3
  • 2 replies
  • 0 Helpful votes
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