Factory reset for Cisco IR809G router

[jorgedr]

Hello,

         I need help with a cisco IR809G LTE router.

         My project manager swears it is brand new but is asking for a username and password in the USB console.

         Could nor find a default username and password and tried every way I found to do a factory reset.

          So far any combination of holding the reset button did not reset the router.

         IOS version is 15.7(3)M1

         I am missing something?

         Any help will be appreciated.

Thanks

Jorge

[Steve Zhang]

please refer to Cisco IR800 Series Router Factory Default Settings - Cisco

[jorgedr]

Steve,

          Thanks for your reply.

          That method did not work, the console output shows that the reset button has been pressed but then proceeds to a normal boot

[Steve Zhang]

If the Cisco IOS® version is 15.6 and later, power off the device and simultaneously press the reset button while you apply power to the device. Hold the reset button for about 30 seconds until the Protocol over Ethernet (PoE) light comes on and then release the button.

If the version of the Cisco IOS® is 15.5(3)M5 or earlier, then the device must be booted to password prompt before you reset the device. Once you see the password prompt, long press the reset button for 30 seconds until this message appears.

I tried it before and it works well. Please make sure to follow the guide. For details, please refer to Cisco IR800 Series Router Factory Default Settings - Cisco.

[jorgedr]

None of those methods works, and the router being a 809 does not have a POE light.

The router detects the reset button hold but does nothing about it

here is the console output

Username:

IR809 Loader Stage 1 Version 1.8

FPGA version 0x20700 built 2017-6-21

Booted from the upgrade FPGA; SecureBoot did not fallback

Reset reason: CPU reset

BIOS Platform: IR800

BIOS Version: 16

SecureBoot core version: F01047X15.01ada48ab2015-04-03

Microloader version: MA0061R06.0404022015

Booted from the upgrade BIOS

The configuration reset button has been pressed.

SRP autoboot is set to 'bootstrap:ir800-hv.srp.SPA.3.0.24'

IOS autoboot is set to 'flash:ir800-universalk9-mz.SPA.157-3.M1.default'

Config reg configured to Autoboot

Autoboot is ON, variable: bootstrap:ir800-hv.srp.SPA.3.0.24

Image signature verified

Booting image bootstrap:ir800-hv.srp.SPA.3.0.24

[   30.376923] kexec: Starting new kernel

RIF heap (initial): 2774816 bytes

RIF<3> Added 2774816 bytes at <0x2015a8e0> to the RIF heap

RIF: Host RAM: 1467008KB required, 1467729KB available

RIF: Host low RAM: 4808KB required, 1467729KB available

RIF: Host RAM unused by memory regions: 721KB total, 721KB low

Processing SRP...

RIF: used 10568/16384 bytes of stack

##############################################################

   LynxSecure TRUNK (No Service Packs installed)

   Copyright 2004-2016 Lynx Software Technologies, Inc

   All rights reserved.

   LynxSecure (x86_64) build ENGINEERING created on 01/27/2016 09:35:28

   URL:         svn://txx.lynx.com/svn/lynxsecure/engr/psubramaniam/tot-20141010/lynxsecure/src

   Revision(s): 11396M

   Built by:    psubramaniam@paricos62.localdomain

##############################################################

   Initializing the Internal Timekeeping...

   Initializing the System State Manager...

   Initializing LynxSecure global data areas.

   Number of CPU(s) : 2

   Initializing the CPU Support Package.

   Initializing LynxSecure page table...

   Initializing the Board Support Package.

   Initializing Scheduler...

   Initializing the VCPU module...

   Starting up the other CPUs...

            CPUs online: #0 #1

   Initializing Device Configuration Virtualization...

   Initializing Subject Resources...

LS<3> DCV: device SATA0 (00:17.0) doesn't support generic reset

   Initializing Interrupt Routing...

   Initializing Hypercalls...

   Heap memory used by LynxSecure: 1766800 (0x1af590) bytes

   Launching Subjects

<3> [0.829874] IOAPIC: IOAPIC 1 initialized, implementation version 32

<3> [0.829874] <E1000> e1000_device_init: initialized E1000 device

<3> [0.829874] <E1000> e1000_device_init: initialized E1000 device

<6> PCI: Initializing

<6> PCI: Finished Initializing

Autoboot string flash:ir800-universalk9-mz.SPA.157-3.M1.default

Booting image: flash:ir800-universalk9-mz.SPA.157-3.M1.default....   [Multiboot

-elf, <0x110000:0x9f62e4c:0x3cac48>, shtab=0xa43e2f8[csvds]:/ir800-universalk9-

mz.SPA.157-3.M1.default... , entry=0x1100b0]

[CU:0]

Jumps to: 0x1100b0

Smart Init is enabled

smart init is sizing iomem

                 TYPE      MEMORY_REQ

    Onboard devices &

         buffer pools      0x03644000

-----------------------------------------------

               TOTAL:      0x03644000

Rounded IOMEM up to: 55MB.

Using 12 percent iomem. [55MB/448MB]

              Restricted Rights Legend

Use, duplication, or disclosure by the Government is

subject to restrictions as set forth in subparagraph

(c) of the Commercial Computer Software - Restricted

Rights clause at FAR sec. 52.227-19 and subparagraph

(c) (1) (ii) of the Rights in Technical Data and Computer

Software clause at DFARS sec. 252.227-7013.

           cisco Systems, Inc.

           170 West Tasman Drive

           San Jose, California 95134-1706

Cisco IOS Software, ir800 Software (ir800-UNIVERSALK9-M), Version 15.7(3)M1, RELEASE SOFTWARE (fc2)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2017 by Cisco Systems, Inc.

Compiled Thu 30-Nov-17 03:40 by prod_rel_team

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

Cisco IR809G-LTE-VZ-K9 (revision 0.0) with 365568K/60416K bytes of memory.Installed image archive

Processor board ID FCW2205004G

Last reset from Power-on

FPGA version: 2.7.0

BIOS: version 16 Production

BIOS: date[YYYY/MM/DD] :[2017/8/21]

2 Serial(sync/async) interfaces

3 Gigabit Ethernet interfaces

8 terminal lines

2 Cellular interfaces

DRAM configuration is 72 bits wide with parity disabled.

256K bytes of non-volatile configuration memory.

976562K bytes of ATA System Flash (Read/Write)

250000K bytes of ATA Bootstrap Flash (Read/Write)

[OK]

Press RETURN to get started!

User Access Verification

[pserban]

Hi,

I am having same issue with a brand new IR509G, it is asking for "User Access Verification".

I've tried also to reset to factory default, as per manual, but it is booting normal.

Please help!!!

Regards,

Paul

[jorgedr · Accepted solution]

Well,

        Is working now, none of the Cisco manual methods worked.

        this one did.

1. Power off the router
2. While holding the Reset Button, power up the router.
3. Hold it until you see the "The configuration reset button has been pressed." message.
4. Quickly press Ctrl+C
5. Routers goes into rmmon-1>
6. enter the command "cfgreg 0x2142"  (that will make the router to ignore the startup-config)
7. enter the command "reboot"
8. Router will reboot into initial configuration mode, configure the console username, password and enable password.
9. In config mode enter the command "confiig-register 0x2102", save the configuration and reload the router.
   

[dsheehan_ak]

I don't understand why the cfgreg 0x2142 would work. the regular configuration register of the 809 routers i have used is 0x102 for normal booting..

Today, I was doing a password recovery on an 809, and what worked for me was powering on the router while holding the reset button for a *very* long time. The router responded by what appeared to be a firmware update in progress. It wiped the config, and I was able to start from scratch.

I also tried the <ctrl-c> during boot. That worked in the sense that I was able to boot to rommon-1> mode. When I loaded the SPA module, it went right past rommon-2 and booted the startup config. I must have done something wrong with that process. I'll have to keep playing around with the routers and do more logging to see where I have mis-stepped.

[regmisan24@gmail.com]

Hi ! I had the same problem. I tried many possible ways to reset default configuration (or recover passwords) but I was failed. This is due to ECC was disabled. 

I am happy now. I did the following steps to reset the current configuration to factory default configuration.

1) I Powered off the Router (Cisco 1921).

2) Opened the cover of the router 

3) In the motherboard there is a chip named Unigen which is removable. I Carefully  removed the chip with configuration. Then powered on the Router. 

4) Router prompted with "no usb flash" error. I pressed enter a couple of times (if required rebooted). I got into Rommon Mode. 

5) Then, I changed it's registry into confreg 0x2142 and then gave reset command. 

6) After a while, I powered off the router, put the card back into it's place and powered on the router.

7) Now I don't get any previous configuration. I get my router as it was when I bought it.