03-05-2018 07:34 AM
Hello,
we are currently running a pilot with 6 ir829 routers and have encountered 3 problems.
We have an application that is running as a container on the router that gets sensor information and writes it on a usb stick and sends it to the cisco asset manager cloud. The routers use a lte card to connect to the internet.
03-06-2018 09:56 AM
Can you please generate TechSupport snapshot file ?
03-14-2018 05:24 AM
Hello,
I asked someone how to do that and he told me that it is the command 'show tech'. I hope that it is what you need.
At the moment the router where I executed that command has only the problem that the usb stick is read-only after a hard reboot.
IR800#show tech
------------------ show version ------------------
Cisco IOS Software, ir800 Software (ir800-UNIVERSALK9-M), Version 15.7(3)M1, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2017 by Cisco Systems, Inc.
Compiled Thu 30-Nov-17 03:40 by prod_rel_team
.......
[Edit: Removed output of show tech command because it is not needed and very long]
03-14-2018 09:13 AM
Sorry,
I mean the one in Local Manager UI
03-21-2018 09:55 AM
Hello,
I finally got the router back and could generate the file.
Here is the link to the file:
03-21-2018 11:53 AM
For some reason cannot access
"This shared file or folder link has been removed or is unavailable to you"
You can send link to developer-support@cisco.com if you like.
Thanks,
Yawming
04-11-2018 06:25 PM
On containers disappearing, it is quite possible that the container exceeds its memory limits, perhaps due to a memory leak in your app. In such situations, the Linux Out Of Memory manager will kill the container and this should be reported in the syslog. This isn't IOx specific behaviour, but the behaviour of containers in general.
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