Application Fault Occurred

[wmiketyson]

Received this message today and not really sure what caused it and why. Has anyone else experienced this? We have not made any changes or upgrades lately, C370 ESA. Thanks in advance :)

The Critical message is:

An application fault occurred: ('session/CoroSessionContainer.py __getitem__|371', "<type 'exceptions.KeyError'>", "'sha256'", '[util/Aquarium.py screenLoop|408] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [screen/Controller.py __call__|30] [util/InternalLibrary.py __call__|769] [screen/CommonController.py __call__|49] [util/InternalLibrary.py __call__|769] [screen/AppController.py __call__|195] [util/InternalLibrary.py __call__|771] [monitor/message_tracking.py __call__|297] [screen/Controller.py executeAction|73] [monitor/message_tracking.py doDetailsAction|2953] [session/CoroSessionContainer.py __getitem__|371]')

Version: 9.6.0-047

[Mathew Huynh]

Hello wmiketyson,

The application fault is usually presented while a user was either using the Message Tracking or the Reporting feature on the GUI with an expired browser session. This is mostly the result of refreshing or switching back and forth the reporting page while the appliance is busy.

You can safely ignore this alert as it has no impact on the performance of your appliance or mail flow.

Regards,

Matthew