Can't open PDF attachment in secure email
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01-08-2024 11:44 AM
I cannot open PDF attachments using Cisco Secure Email Encryption Service. The email opens fine. When I click on the attachment, it goes to a window with the message <Please wait... If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of content.> It suggests that you may have to update Adobe Reader. I have updated Adobe Reader, and the message is the same. (My Reader was not out of date anyway.) I have the same problem on Mac and Windows computers (using Adobe Acrobat in Windows), in all browsers, and on mobile devices. I have changed the default PDF app from Adobe Reader to Preview, but then I receive an error message that the file is gone. I have received multiple attachments from the same source, and they always have the same problem. Any suggestions?
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Email Security
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01-08-2024 12:09 PM
Check if Java is causing the problem
The use of the Java applet can be disabled on the ESA under -
Security Services / Cisco Ironport Email Encryption / Email Encryption Profiles
Click on the Profile Name - Go to Advanced Section and uncheck the "Message Attachment Decryption" option to "Use Decryption Applet".
Please mark it as Helpful and/or Solution Accepted if that is the case. Thanks for making Engineering easy again.
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01-08-2024 01:28 PM
