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Cannot send email to Gmail accounts

5.3.0 - Other mail system problem 550-'5.7.26 The MAIL FROM domain [sharqawi-co.com] has an SPF record with a hard\n5.7.26 fail policy (-all) but it fails to pass SPF checks with the ip:\n5.7.26 [23.90.122.178]. To best protect our users from spam and phishing,\n5.7.26 the message has been blocked. Please visit\n5.7.26  https://support.google.com/mail/answer/81126#authentication for more\n5.7.26 information. rl21-20020a170907217500b0094f4f2ba2b8si5692856ejb.274 - gsmtp'

1 Reply 1

Dustin Anderson
VIP Alumni
VIP Alumni

So, I think the issue is DNS and the way your host is doing it. Your SPF basically sets up a host if it exists of 23.90.122.178.spf.hc1297-64.eu.iphmx.com. When you do a DNS lookup, we get a response IP of 127.0.0.2 that does not match the incoming server IP, so SPF fails. This would be on your email server provider to correct, or if they have their own blanker SPF record, include that instead of the exists.

 

sharqawi-co.com text =

"v=spf1 exists:%{i}.spf.hc1297-64.eu.iphmx.com include:spf.protection.outlook.com mx -all"

 

> 23.90.122.178.spf.hc1297-64.eu.iphmx.com.
Server: dns.google
Address: 8.8.8.8

Non-authoritative answer:
Name: 23.90.122.178.spf.hc1297-64.eu.iphmx.com
Address: 127.0.0.2