Cant scan MSG file attactment

[mvs_system]

Hi

I have a problem in some mails that contains an attachment files like msg.

In the tracking message it tells my that:

"encountered message scanning error: coercing to Unicode: need string or buffer, NoneType found" 

is there any problem to scan those files?

Is there any fix for it?

Doron

[Libin Varghese]

Hi Doron,

I do not think there should be any issues scanning msg attachments in emails.

Could you confirm if you see this error for specific or all msg attachments?

Passing a msg attachment I saved from Outlook through a lab device on Async OS 11 showed no errors.

You may want to open a TAC case to see if the issue can be recreated for specific attachment to determine a cause.

You could also test yourself by passing multiple msg attachments through your device to narrow down what is different in specific attachments.

Regards,

Libin Varghese