Cisco Aggregator unable to connect

[notes-team DRV]

Good Morning,

we have following problem...

The Warning message is:

Unable to connect to the Cisco Aggregator Server.
Details: (6, 'Could not resolve host: aggregator.cisco.com').

Cisco C390

Version: 15.0.2-034
Timestamp: 19 Dec 2024 05:52:32 +0100

Is there a main problem by Cisco?

[Dustin Anderson]

By the error, it could not look it up in DNS, so you may need to look if your DNS is doing recursive lookups or is having issues.

This error can happen randomly also, so if it was just once you can probably ignore it.

[iakdag]

Hello all,

Adding more on Dustin's answer.

It has been posted on status.ces.cisco.com. You can check below;

https://status.ces.cisco.com/#/incident/K3ryrEfZTxB2injVFdJ-WqJxzpU66RHog3krTXZJV9pulIGVJQ63623iZLsibzlzsTv_AnbR6bNz-5wsVFDQ7w==

What: We have recently identified intermittent alarms where customers may encounter alerts stating: "Unable to connect to the Cisco Aggregator Server." Our team has thoroughly reviewed the primary and associated subsystems involved in this service and is actively working on a resolution.

Impact Details: Customers may observe these intermittent alerts. However, there is no loss of underlying data. The reports will update correctly upon retry.

Recommendations: These alerts can be safely ignored as they do not impact functionality or service continuity.