Cisco ESA C360 - Replace fail HDD

[Quoc Vinh Ngo]

Hello,

I have a Cisco ESA C360 (2 HDDs) with one fail HDD (300Gb, 15K). Now, it is still working well with one HDD. Please help me, what can i do to replace failed HDD.

[Robert Sherwin · Accepted solution]

You will need to open a support case.  As long as the appliance is on an active contract, we can ship you an RMA drive.

https://tools.cisco.com/ServiceRequestTool/scm/mgmt/case

Open the case against the serial number of the appliance with the failed drive, and include a good ship-to address and site contact (email, phone).  Drives are sent out, and should reach you by next business day.

-Robert