Cisco ESA serial console hang

[abdulhadizamri]

Hi Cisco Community,

The ESA serial console was hang where it only shows black screen without any character.

Firstly i suspect the console cable faulty but when i try to connect to another ESA, it working.

Hope you guys can advise.

[Libin Varghese]

Hi Abdul,

As the device is not accessible using the console cable a RMA would be required to replace the appliance.

Please open a TAC case and they would be able to proceed with the RMA if the appliance is under an active hardware contract.

Thank You!

Libin V