CISCO ESA170 configuration support needed

[mithun.ccie]

Hi,

We have installed Cisco email security appliance ESA 170, mails are receiving  and forwarding tot the local exchange server but no data found in the ESA GUI ( i mean from where mails are receiving etc) , and we are receiving spams also. Can any one help me to trouble shoot ?

[Robert Sherwin]

Do you have Message Tracking enabled?  From the GUI, Monitor > Message Tracking.  This should give you an idea and understanding of the mail being delivered to your appliance for processing, and what the outcome of processing would have been.

For a little more in-depth approach - if needed, use the CLI and 'grep' command to step through your mail_logs.

If you are receiving spam - do you have Cisco IronPort Anti-Spam enabled and also active on your mail policy/policies?

If you are just turning up the appliance, have you followed through on the User Guide and setup wizard.

Please check our TechNotes for advanced troubleshooting and topic assistance.

-Robert

[mithun.ccie]

Hi  ,

Many thanks for your reply . Can you please explain the below issues?

Queued mail for delivery
Receiving aborted by sender

what will be the recommended content filter settings for a ESA 

-Mith

[Robert Sherwin]

Queued mail for delivery:

That is simply the mail is processed and sent to the end destination for delivery.

http://www.cisco.com/c/en/us/support/docs/security/email-security-appliance/117998-configure-esa-00.html

Receiving aborted by sender:

http://www.cisco.com/c/en/us/support/docs/security/email-security-appliance/118295-technote-esa-00.html

Content filter recommendation?  That would be up to you.  Would recommend to have a good read and review of the User Guide in order to best facilitate what may be in store for your appliance.

-Robert