Demo License key issue in Cisco Content Secuirty managment Virtual appliance

[Mohsin Yasin]

Hi,

I have installed a Cisco content security management appliance for customer evaluation. I have downloaded 45 day demo license key but unable to update the license key neither in GUI nor in CLI. I have referred installation guide and user guide but did not helped at all.

Snapshot from GUI

output from CLI

ironport.example.com> loadlicense

1. Paste via CLI
2. Load from file
How would you like to load a license file?
[1]> 1

Paste the license file now.
Press CTRL-D on a blank line when done.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
^DMalformed license: Invalid XML, could not parse
Please run System Setup Wizard at http://172.16.128.240
ironport.example.com>

[Robert Sherwin]

Would suggest to re-copy and paste the XML license - as most likely you have extra white space that is causing the malform when pasting/loading.  If using Windows, try avoid using wordpad --- and use Notepad++ or similar.

http://www.cisco.com/c/en/us/support/docs/security/email-security-virtual-appliance/118301-technote-esa-00.html

-Robert

[Mohsin Yasin]

Hi Robert,

Thanks for the usggestion But used different way and it worked. I uploaded xml file into the Ironport VM through FTP and it worked.

[robb.scott]

This worked for me.  Thank you very much.  As soon as I opened the .xml in Notepad++, everything worked perfectly.  Thank you again for the great recommendation!

[Robert Sherwin]

No worries - either way is great - and, administrator's level of comfort is key.  So - if can open easy way via download and text editor, great - if not, and able to upload via FTP and deploy... away you go.

-Robert

[Mohsin Yasin]

I uploaded xml file into the Ironport VM through FTP and it worked.