email sent to 3 users showing as 3 different emails

[freez007]

Hello,

I have situation where some of emails sent from outside of organization to multiple recipients is shown as different emails.

Example:

From:user@external_domain.com

To:user1@domain.com ; user2@domain.com

CC:user3@domain.com

This email is shown as 3 different emails with each having different ID in esa message trace. While some emails sent from same domain to multiple users are shown as one email with 1 ID.

Anybody has idea why some emails are split in multiple emails with different IDs?

Thank You

[Ken Stieers]

If mail matches different policies it will duplicate it, creating a separate mail for each policy and processing it as appropriate.

Look in the help and the user guide for "splintering" for documentation on this feature.