ESA C170 password reset

[Vyacheslav_Maliev]

Hello! Is possible to reset C170 admin pass without cisco smartnet?

[Raed Boshmaf]

Hey,

Have you got access to your appliance via the admin user or did you forget it? in case you just want to change it and you know it, you can do so by issuing the command password from the CLI.

Regards,

Raed

[Vyacheslav_Maliev]

Hi! Unfirtunately i cant access CLI or WEB because forget the admin pass

[Raed Boshmaf]

Hey! You need to open a TAC case to do the password reset, just open a case with the title Password reset and include the full SN of your appliance in the case notes.

Regards,

Raed

[Vyacheslav_Maliev]

Already done this but they said that i should buy service contract at first...

[renantamin]

hi did you resolve already the password?please share .thanks