ESA content filter to bcc all messages - how to avoid an NDR if undeliverable?

[tenorabile]

We have a content filter that sends a bcc of all messages to an address on another server. This works with no issues. However one of the bcc messages timed out and was undeliverable to the remote server. As a result an NDR was sent to the original sender of the email - which is not what we want. What is the best way to drop any undeliverable notices for these failed bcc messages?

Thank you,

Jason

[Ken Stieers · Accepted solution]

Yes, create a bounce profile for that destination that turns off hard bounce and delay messages, and possibly sets higher delays or retries.

Then create a destination profile for the domain name or address you’re bcc’ing to, and apply this bounce profile.

Bounce Profile

1. From the GUI, navigate to Network > Bounce Profiles > Add Bounce Profile.
2. Profile Name: BCC_BOUNCE
3. Maximum Number of Retries: 15
4. Maximum time in Queue: 130
5. Initial time to wait per Message: 60
6. Maximum time to wait per Message: 60
7. Send Hard bounce Messages: NO
8. Send Delay Warning Messages: NO
9. Use Domain Key Signing for Bounce and Delay Messages: NO
10. Submit to save the changes to this new Bounce Profile.
11. Commit to save all changes to the configuration.

Destination Controls Profile Creation:

1. From the GUI, navigate to Mail Policies > Destination Controls > Add Destination.
2. Destination: <whateverdestinationdomainyou'reBCCingto>
3. Bounce Verification: > Perform address tagging: NO > or Default (NO)
4. Bounce Profile: BCC_BOUNCE
5. The other values may be configured based on the administrator's preference.
6. Submit to save the changes to this new Destination Control Profile.
7. Commit to save all changes to the configuration.