cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1421
Views
5
Helpful
10
Replies
Beginner

ESA quarantine forward mail

Hello,

I have a customer that want to send mails that have been quarantined to himself, to his own mailadress. He would like to "view" them before releasing them. Is that possible?

 

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: ESA quarantine forward mail

You can for policy quarantine, not for spam quarantine.

 

There is a feature request to allow this on spam quarantine in the future.

 

- Libin V

10 REPLIES 10
Enthusiast

Re: ESA quarantine forward mail

Yes, it's possible.

You have to define "Send to an Alternate Envelope Recipient (optional)" on incoming mail policy, "antispam settings".

Beginner

Re: ESA quarantine forward mail

Hello,

Thanks for the reply. I am aware you can do it via policy but customer want
to do it individual while going through the quarantine queue.


Cisco Employee

Re: ESA quarantine forward mail

The end user spam quarantine access allows end users to release emails intended for them which were caught by the anti-spam engine.

 

Similar access is not allowed for other system quarantines such as policy, virus and outbreak quarantines.

 

Regards,

Libin Varghese

Beginner

Re: ESA quarantine forward mail

Hello,

I understand, but this is not the enduser it is the E-mail administrator who
want to view the mail to be able to make deeper understanding of it and then
release it to the user if necessary.


Cisco Employee

Re: ESA quarantine forward mail

The email administrator can view details of the email directly from the appliance for policy quarantine and even email a copy of the email to an alternate address.

 

From spam quarantine also you can click on the email subject to view its email body and header content.

 

- Libin V

Beginner

Re: ESA quarantine forward mail

Hello, but you can not from the quarantine mail to an alternate mailaddress
for futher investigation?


Cisco Employee

Re: ESA quarantine forward mail

You can for policy quarantine, not for spam quarantine.

 

There is a feature request to allow this on spam quarantine in the future.

 

- Libin V

Enthusiast

Re: ESA quarantine forward mail

Libin, I noticed "Send to an Alternate Envelope Recipient (optional):" is not working when configured at policy level and "Apply This Action to Message:" is set to "Quarantine". It only works when "Apply This Action to Message:" is set to "Deliver". Is this a bug or is this by design?
Highlighted
Enthusiast

Re: ESA quarantine forward mail

Sorry, I get it now: it redirects all emails detected as a spam to this address. When action is set to Quarantine and when the message is released from quarantine it's redirected to the configured email address :)
Cisco Employee

Re: ESA quarantine forward mail

Yes by design. A copy would be sent to the email address mentioned for Send to an Alternate Envelope Recipient.

 

The original email would continue to be processed and will get quarantined or delivered to the intended recipient.

 

Regards,

Libin Varghese