Fwd/Rev DNS match N ?????

[kiouiapps]

I am also confused as to the "Fwd/Rev DNS match" not be checked for IP 69.30.234.26

you can see clearly bellow that the PTR and rPTR match, ... .????

MX Record: yes Checked (duh )

exclusive IP yes checked

openDKIM signing checked

SPF 1 and 2 checked

hostname matches the PTR

rPTR matches PTR

so I am really at a loss here. What am I missing ?

; <<>> DiG 9.8.1-P1 <<>> mx4.kioui-apps.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 43495
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;mx4.kioui-apps.com. IN A

;; ANSWER SECTION:
mx4.kioui-apps.com. 3310 IN A 69.30.234.26

;; Query time: 29 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Mon Apr 8 17:53:17 2013
;; MSG SIZE rcvd: 52

root@mx4:/home/kifeedback.kioui-apps.com/Schedulers# nslookup 69.30.234.26
Server: 8.8.8.8
Address: 8.8.8.8#53

Non-authoritative answer:
26.234.30.69.in-addr.arpa name = mx4.kioui-apps.com.

[Luis Silva Benavides]

Hi Jean,

I think the issue is that the IP address has a poor rating on SenderBase

http://www.senderbase.org/senderbase_queries/detailip?search_string=69.30.234.26

Please also check:

http://www.senderbase.org/help/blocked

Thanks!

Luis Silva

"If are a Cisco Partner need PDI support please visit

http://www.cisco.com/go/pdihelpdesk"

[kiouiapps]

I am sorry but that is a "I am trying to ditch you by feeding you BS answers"

The fact that the rPTR is not matching has nothing to do with the reputation

furthermore the missing rPTR leads to the poor rating not the other way around.

I have looked at senderbase, that is why I am contacting you because in senderbase DUH it is not finding the matching rPTR

Thus I need more info.

Lastly the IP is not blocked.

Can I please get some real answers and not the canned answers ?

[Valter Da Costa]

Jean-Charles,

The vast majority of our contributors do their best trying to assist each other.

In regards to the IP address 69.30.234.26 and accordingly to SenderBase web site, the IP address' reputation is poor.

http://www.senderbase.org/senderbase_queries/detailip?search_string=69.30.234.26

I also see the column Fwd/Rev DNS Match in that page and related to this IP address as empty.

A basic test would be:

> nslookup 69.30.234.26

PTR=mx4.kioui-apps.com TTL=10h 40m

> nslookup mx4.kioui-apps.com

A=69.30.234.26 TTL=1h

And since those match, it is indeed a matter of contacting support so they can enage Operations team to review/fix the info in the SenderBase website.

I hope this helps.

Regards,

Valter

[kiouiapps]

Right so how do I contact support ?

When I go to support here and try to open a ticket it is only for TSRT

"Your login ID is not set up to access the TAC Service Request Tool (TSRT)."

how to contact senderbase support ?!?!??!

[Valter Da Costa]

You can try the phone. Please find the contact info at:

http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

and in the Help section of this forum:

https://supportforums.cisco.com/community/help

you will find info about creating a case with support in the topic:

Open Service Request Within A Discussion FAQ

direct link -> https://supportforums.cisco.com/docs/DOC-13613

In addition to the information above, in the SenderBase web site, there is a contact section:

direct link -> http://www.senderbase.org/contact

From which you will find an email address you can use for direct contact.

I hope this helps.

Regards,

Valter

[kiouiapps]

Unfortunately I do not have a contract so: cisco phone will not work they need a contract

option 2 same thing you need to have a contract with cisco

email senderbase yes I did that with no results

any other options ?

There is no way to contact cisco support unless you have a "contract" ?

[Valter Da Costa]

To get support you need a valid support contract. The contact page in the SenderBase web site does not say the support contract is required.

I will try to get further information on this.

One thing I guess is being missed, I agree with you that the SenderBase not showing Y for the column about FWD/Rev DNS is incorrect information. I will also try to get further information on this.

But the main point, as your question is answered, it should be Y there in the page, and this does not afect mail flow, the other side question, about support contract seems to have an answer already.

I will get back to you about SenderBase info for the IP address and if there is any requirement for contract while contacting the email alias in the Contact page on the SenderBase web site.

-Valter

[kiouiapps]

so after 1/2 a day with cisco support that can't support senderbase since it does not have a serial number ?!?!?!

they sent me to email at senderbase.com which does not answer so we can't get support at all on this product ?

JCharles

[Valter Da Costa]

Jean-Charles,

In order to get support for a Cisco product, there are some pre-requesites. In regards to SenderBase, that is not clear yet to me.

As per my previous post, I will get back to you on this.

-Valter

[kiouiapps]

I do believe that missing the Y in DNS/rDNS is affecting the rating on this IP

[kiouiapps]

PS: Valter thanks for your help

[Valter Da Costa]

Jean-Charles,

As per our previous discussion, the tests for FWD/Rev DNS for the IP address is coming back positive, so if you could please share information on what do you see as imapct to the mail flow, we can try to assist you furhter.

We also covered the fact the the current SBRS for the IP address is positve, another reason to do not see mail flow impact.

In any case, with any log/further detailed info you can share about this we may be able to assist you furhter.

Please be informed I am already in contact with our Operations team about the rules for getting support. I will update this thread once I hear from them.

One important thing to point out is that Sender Base, per say, does not block emails. The customers, destiantions to which you are trying to deliver email could be applying restrictions based on the SBRS. Or if you are trying to deliver emails some destinations enforce DNS checks like the one Sender Base has in the Web site but that does not means they will use the information from there. Which again should not impact mail flow as the info, based on the tests, result positive match.

Regards,

-V

[Valter Da Costa]

Jean-Charles,

I got the initial response. The Operations team has a ticket opened and they reviewed the FWD/Rev DNS Match info for the IP address 69.30.234.26. Please check :

http://www.senderbase.org/senderbase_queries/detailip?search_string=69.30.234.26

and you will see the information is corrected.

They also provided me with initial response about the reputation of that IP address. It is not related to FWD/Rev DNS Match but history with Spam. I unfortunately cannot share further information on this via the forum. My recommendation to you is to wait for their response directly to you. To be safe, I asked them to confirm you are the requestor for the ticket.

I will give you a final update once I get their confirmation. Witht that, we will be sure you are already in contact with the team/support which can actually assist you.

Regards,

Valter

[Valter Da Costa]

Jean-Charles,

I got the confirmation. You are the requestor for the case and the case is open with Operations team. They will assist you furhter.

I guess we finally covered all the points you raised in this thread. In case you agree, could you please mark this discussion as answered?

Regards,

Valter