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How can I reset Cloud Gateway account password?

vsprague
Level 1
Level 1

‎08-16-2023 01:16 PM

I have taken ownership of a Cisco Cloud Gateway but do not have the account password. Is there a procedure with Cisco to reset the account password or do I need to contact our reseller? 

The login page gives me this information and not much else.

Secure Email

Cloud Gateway C100V

Version: 14.3.0-032

1 person had this problem
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Udupi Krishna.
Cisco Employee
Cisco Employee

‎08-21-2023 07:12 PM

Please contact Cisco TAC, provide them your CES URL along with the username and they will reset it for you.

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