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tharunraj22
Beginner

Ironport not accepting mails from some domains. Throwing exception "No message injected within timeout period "

Hi,

We have an Ironport ESA C-100 with software version of 5.x.  We are facing some issue in receiving mails from 3 or 4 domains.

I checked in the incoming mail for the domain from the GUI.  There it is not showing any count.  But when I check the mail logs I am seeing entries for this domains.  If I again drill down with the ICID number.  I am getting the below error message.

CID 59329250 interface Data 2 (Y.Y.Y.Y) address X.X.X.X reverse dns host somedomain.com verified yes
Fri Nov 23 11:21:46 2012 Info: ICID 59329250 ACCEPT SG WHITELIST match .somedomain.com SBRS 5.3
Fri Nov 23 11:21:48 2012 Info: Status: CPULd 0 DskIO 1 RAMUtil 6 QKUsd 6545 QKFre 8382063 CrtMID 11806590 CrtICID 59329250 CrtDCID 9142855 InjMsg 8924462 InjRcp 10306276 GenBncRcp 43070 RejRcp 453650 DrpMsg 205728 SftBncEvnt 665403 CmpRcp 10075599 HrdBncRcp 90972 DnsHrdBnc 18701 5XXHrdBnc 53914 FltrHrdBnc 0 ExpHrdBnc 18315 OtrHrdBnc 42 DlvRcp 9984552 DelRcp 75 GlbUnsbHt 0 ActvRcp 28 UnatmptRcp 25 AtmptRcp 3 CrtCncIn 18 CrtCncOut 3 DnsReq 135357614 NetReq 29471861 CchHit 135467085 CchMis 25108459 CchEct 45138274 CchExp 7675898 CPUTTm 1101 CPUETm 136372 MaxIO 568 RAMUsd 66989888 MMLen 30 DstInMem 135 ResCon 0 WorkQ 0 QuarMsgs 0 QuarQKUsd 0 LogUsd 9 AVLd 0 BMLd 0 CASELd 0 TotalLd 0 LogAvail 45G EuQ 0 EuqRls 0 SwIn 3386 SwOut 2893 SwPgIn 6340 SwPgOut 9196
Fri Nov 23 11:26:46 2012 Info: ICID 59329250 disconnected address X.X.X.X, no messages injected within timeout period
Fri Nov 23 11:26:46 2012 Info: ICID 59329250 close

Could you please tell me why this is happening?

Many Thanks,

Tharun

CID 59329250 interface Data 2 (10.2.1.3) address 196.201.56.181 reverse dns host smtp.mtn-weca.com verified yes
Fri Nov 23 11:21:46 2012 Info: ICID 59329250 ACCEPT SG WHITELIST match .mtn-weca.com SBRS 5.3
Fri Nov 23 11:21:48 2012 Info: Status: CPULd 0 DskIO 1 RAMUtil 6 QKUsd 6545 QKFre 8382063 CrtMID 11806590 CrtICID 59329250 CrtDCID 9142855 InjMsg 8924462 InjRcp 10306276 GenBncRcp 43070 RejRcp 453650 DrpMsg 205728 SftBncEvnt 665403 CmpRcp 10075599 HrdBncRcp 90972 DnsHrdBnc 18701 5XXHrdBnc 53914 FltrHrdBnc 0 ExpHrdBnc 18315 OtrHrdBnc 42 DlvRcp 9984552 DelRcp 75 GlbUnsbHt 0 ActvRcp 28 UnatmptRcp 25 AtmptRcp 3 CrtCncIn 18 CrtCncOut 3 DnsReq 135357614 NetReq 29471861 CchHit 135467085 CchMis 25108459 CchEct 45138274 CchExp 7675898 CPUTTm 1101 CPUETm 136372 MaxIO 568 RAMUsd 66989888 MMLen 30 DstInMem 135 ResCon 0 WorkQ 0 QuarMsgs 0 QuarQKUsd 0 LogUsd 9 AVLd 0 BMLd 0 CASELd 0 TotalLd 0 LogAvail 45G EuQ 0 EuqRls 0 SwIn 3386 SwOut 2893 SwPgIn 6340 SwPgOut 9196
Fri Nov 23 11:26:46 2012 Info: ICID 59329250 disconnected address 196.201.56.181, no messages injected within timeout period
Fri Nov 23 11:26:46 2012 Info: ICID 59329250 closeCID 59329250 interface Data 2 (10.2.1.3) address 196.201.56.181 reverse dns host smtp.mtn-weca.com verified yes
Fri Nov 23 11:21:46 2012 Info: ICID 59329250 ACCEPT SG WHITELIST match .mtn-weca.com SBRS 5.3
Fri Nov 23 11:21:48 2012 Info: Status: CPULd 0 DskIO 1 RAMUtil 6 QKUsd 6545 QKFre 8382063 CrtMID 11806590 CrtICID 59329250 CrtDCID 9142855 InjMsg 8924462 InjRcp 10306276 GenBncRcp 43070 RejRcp 453650 DrpMsg 205728 SftBncEvnt 665403 CmpRcp 10075599 HrdBncRcp 90972 DnsHrdBnc 18701 5XXHrdBnc 53914 FltrHrdBnc 0 ExpHrdBnc 18315 OtrHrdBnc 42 DlvRcp 9984552 DelRcp 75 GlbUnsbHt 0 ActvRcp 28 UnatmptRcp 25 AtmptRcp 3 CrtCncIn 18 CrtCncOut 3 DnsReq 135357614 NetReq 29471861 CchHit 135467085 CchMis 25108459 CchEct 45138274 CchExp 7675898 CPUTTm 1101 CPUETm 136372 MaxIO 568 RAMUsd 66989888 MMLen 30 DstInMem 135 ResCon 0 WorkQ 0 QuarMsgs 0 QuarQKUsd 0 LogUsd 9 AVLd 0 BMLd 0 CASELd 0 TotalLd 0 LogAvail 45G EuQ 0 EuqRls 0 SwIn 3386 SwOut 2893 SwPgIn 6340 SwPgOut 9196
Fri Nov 23 11:26:46 2012 Info: ICID 59329250 disconnected address 196.201.56.181, no messages injected within timeout period
Fri Nov 23 11:26:46 2012 Info: ICID 59329250 close
1 REPLY 1
Donald Nash
Participant

"No message injected within timeout period" means the SMTP client is connecting but not sending a message. Try turning on injection debugging to get an SMTP trace of the connection.

++Don

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