09-29-2017 06:42 AM - edited 03-08-2019 07:25 PM
Hello,
I have just upgraded my 2 ESA/C100V to the last version (11.0.0-264) and my SMA/M100V (11.0.0-115).
Everything works fine except the message tracking feature in SMA. When I go to Email then Message Tracking, an error is displayed:
An application error has occurred and has been logged to the GUI log.
Return to the default screen.
Here are the GUI logs:
Fri Sep 29 15:20:59 2017 Info: req:a.b.c.d user:admin id:u2ZLYq5vMFF7wGPBLh9r 200 POST /report HTTP/1.1 Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0
Fri Sep 29 15:21:04 2017 Critical: An application fault occurred: ('monitor/message_tracking.py __call__|500', "<type 'exceptions.ImportError'>", 'No module named DLP', '[util/Aquarium.py screenLoop|413] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [screen/Controller.py __call__|27] [util/InternalLibrary.py __call__|769] [screen/CommonController.py __call__|66] [util/InternalLibrary.py __call__|769] [screen/AppController.py __call__|183] [util/InternalLibrary.py __call__|771] [monitor/message_tracking.py __call__|500]')
Fri Sep 29 15:21:04 2017 Info: req:a.b.c.d user:admin id:u2ZLYq5vMFF7wGPBLh9r 500 GET /monitor_email_tracking/message_tracking HTTP/1.1 Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0
Thanks !
Regards,
Solved! Go to Solution.
10-03-2017 12:25 AM
Appears to be an error with one of the files on SMA which would require TAC to get backend access to the appliance to correct that for you.
Regards,
Libin Varghese
10-03-2017 12:25 AM
Appears to be an error with one of the files on SMA which would require TAC to get backend access to the appliance to correct that for you.
Regards,
Libin Varghese
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