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Issue with Message Tracking in SMA after upgrade to v11

Jeremy Jarry
Level 1
Level 1

Hello,

 

I have just upgraded my 2 ESA/C100V to the last version (11.0.0-264) and my SMA/M100V (11.0.0-115).

 

Everything works fine except the message tracking feature in SMA. When I go to Email then Message Tracking, an error is displayed:

Application Error

An application error has occurred and has been logged to the GUI log.

Return to the default screen.

 

Here are the GUI logs:

Fri Sep 29 15:20:59 2017 Info: req:a.b.c.d user:admin id:u2ZLYq5vMFF7wGPBLh9r 200 POST /report HTTP/1.1 Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0
Fri Sep 29 15:21:04 2017 Critical: An application fault occurred: ('monitor/message_tracking.py __call__|500', "<type 'exceptions.ImportError'>", 'No module named DLP', '[util/Aquarium.py screenLoop|413] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [screen/Controller.py __call__|27] [util/InternalLibrary.py __call__|769] [screen/CommonController.py __call__|66] [util/InternalLibrary.py __call__|769] [screen/AppController.py __call__|183] [util/InternalLibrary.py __call__|771] [monitor/message_tracking.py __call__|500]')
Fri Sep 29 15:21:04 2017 Info: req:a.b.c.d user:admin id:u2ZLYq5vMFF7wGPBLh9r 500 GET /monitor_email_tracking/message_tracking HTTP/1.1 Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0

 

Thanks !

 

Regards,

1 Accepted Solution

Accepted Solutions

Libin Varghese
Cisco Employee
Cisco Employee

Appears to be an error with one of the files on SMA which would require TAC to get backend access to the appliance to correct that for you.

 

Regards,

Libin Varghese

View solution in original post

1 Reply 1

Libin Varghese
Cisco Employee
Cisco Employee

Appears to be an error with one of the files on SMA which would require TAC to get backend access to the appliance to correct that for you.

 

Regards,

Libin Varghese