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rich.goodin
Beginner

Look Mom, No Buttons

We have an Ironport C160 with AsyncOS version 7.0.1-010. Been going great for a couple of months and suddenly recipients do not get the Open or Register buttons when using the Cisco Registered Envelope Service. Also the I have tried the following things.

1. Tested with different Java versions, old and new

2. Tested with different browsers IE6, IE7, IE8 and Mozilla 3.6 (popup blocking enabled and disabled)

3. Java scripting is enabled.

4. Logged into my account on Cisco and made sure that CRES was Activated and Enabled, it is.

5. Rebooted C160 appliance.

6. Shutdown, unplugged, replugged and restarted C160 appliance

Also do not get any images i.e. Cisco Registered Envelope Service image, Cisco logo, or our company logo, all previously working a couple of days ago.

Any ideas?

1 REPLY 1
bobuck
Beginner

Hi,

Is the email showing up encrypted at all? If no, I would think there is something wrong with the filter calling for encryyption or else the encryption key has expired.

Just a thought ... rob

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