cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
3037
Views
5
Helpful
2
Replies

Message 30881 processing incomplete. CASE could not be reached

Asim Afzal
Level 1
Level 1

Hi

after power loss to the box I am getting the following messages indicating that the CASE is stopped and the email delayed for almost 10 min before delvered to reciptents.Once i disable  spam,antivirus,outbreak filter and the emails starts receving without any issue

Processing Details

  MAIL POLICY "DEFAULT" MATCHED THESE RECIPIENTS: mhashim@cma.gov.kw 

31 Oct 2013 09:05:19 (GMT +03:00)  Protocol SMTP interface PublicNet (IP 10.16.2.19) on incoming connection (ICID 46966) from sender IP 195.75.94.114. Reverse DNS host e06smtp18.uk.ibm.com verified yes. 

31 Oct 2013 09:05:19 (GMT +03:00)  (ICID 46966) ACCEPT sender group UNKNOWNLIST match sbrs[-1.0:10.0] SBRS 5.6 

31 Oct 2013 09:05:20 (GMT +03:00)  Incoming connection (ICID 46966) successfully accepted TLS protocol TLSv1 cipher DHE-RSA-AES256-SHA. 

31 Oct 2013 09:05:20 (GMT +03:00)  Start message 30881 on incoming connection (ICID 46966). 

31 Oct 2013 09:05:20 (GMT +03:00)  Message 30881 enqueued on incoming connection (ICID 46966) from asim@ae.gbm.ihost.com

31 Oct 2013 09:05:20 (GMT +03:00)  Message 30881 on incoming connection (ICID 46966) added recipient (mhashim@cma.gov.kw). 

31 Oct 2013 09:05:20 (GMT +03:00)  Message 30881 contains message ID header '<OF88307171.628FEB43-ON44257C15.002170A8-44257C15.0021797B@ae.gbm.ihost.com>'. 

31 Oct 2013 09:05:20 (GMT +03:00)  Message 30881 original subject on injection: test 31/10 

31 Oct 2013 09:05:20 (GMT +03:00)  Message 30881 (10991 bytes) from asim@ae.gbm.ihost.com ready. 

31 Oct 2013 09:05:20 (GMT +03:00)  Message 30881 matched per-recipient policy DEFAULT for inbound mail policies. 

31 Oct 2013 09:05:20 (GMT +03:00)  Message 30881 encountered CASE down (1/60). Retry scanning in 12 seconds. 

31 Oct 2013 09:05:32 (GMT +03:00)  Message 30881 encountered CASE down (2/60). Retry scanning in 12 seconds. 

31 Oct 2013 09:05:44 (GMT +03:00)  Message 30881 encountered CASE down (3/60). Retry scanning in 12 seconds. 

31 Oct 2013 09:05:56 (GMT +03:00)  Message 30881 encountered CASE down (4/60). Retry scanning in 12 seconds. 

31 Oct 2013 09:06:08 (GMT +03:00)  Message 30881 encountered CASE down (5/60). Retry scanning in 12 seconds. 

31 Oct 2013 09:06:20 (GMT +03:00)  Message 30881 encountered CASE down (6/60). Retry scanning in 12 seconds. 

31 Oct 2013 09:06:32 (GMT +03:00)  Message 30881 encountered CASE down (7/60). Retry scanning in 12 seconds. 

31 Oct 2013 09:06:44 (GMT +03:00)  Message 30881 encountered CASE down (8/60). Retry scanning in 12 seconds. 

31 Oct 2013 09:06:57 (GMT +03:00)  Message 30881 encountered CASE down (9/60). Retry scanning in 12 seconds. 

31 Oct 2013 09:07:09 (GMT +03:00)  Message 30881 encountered CASE down (10/60). Retry scanning in 12 seconds. 

31 Oct 2013 09:07:21 (GMT +03:00)  Message 30881 encountered CASE down (11/60). Retry scanning in 12 seconds. 

31 Oct 2013 09:07:33 (GMT +03:00)  Message 30881 encountered CASE down (12/60). Retry scanning in 12 seconds. 

31 Oct 2013 09:07:45 (GMT +03:00)  Message 30881 encountered CASE down (13/60). Retry scanning in 12 seconds. 

31 Oct 2013 09:07:57 (GMT +03:00)  Message 30881 encountered CASE down (14/60). Retry scanning in 12 seconds. 

31 Oct 2013 09:08:09 (GMT +03:00)  Message 30881 encountered CASE down (15/60). Retry scanning in 12 seconds. 

31 Oct 2013 09:08:21 (GMT +03:00)  Message 30881 encountered CASE down (16/60). Retry scanning in 12 seconds. 

31 Oct 2013 09:08:33 (GMT +03:00)  Message 30881 encountered CASE down (17/60). Retry scanning in 12 seconds. 

Continue Searching? This message may have additional processing details. Extend the search timeframe to investigate more details.

3 weeks 1 month 2 months 3 months 6 months Entire Data Range

Message 30881 processing incomplete. CASE could not be reached

Key:  Last Event

Any ideas how to correct this issue?

Thanks,

2 Replies 2

brusso
Level 1
Level 1

A hard reboot can cause inconsistencies with anti-spam.

If you have not, try to run the command "antispamupdate ironport force" in the CLI.

You can also get the status of anti-spam in the CLI with the "antispamstatus".

This will force an update of the anti-spam rules and can sometimes resolve issues like this.

~Blake

Issue solved by upgrade the firmware

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: