recovery password link wont be sent

[ccna_security]

hi. yesterday i entered adobe.com and tried to login. but i forgot my password so i tried to recover password. i clicked "Recovery password" and it said it has sent recovery link to my corparate email. but i see nothing in email logs (monitoring traking) in esa. where can i find logs to troubleshoot why email not reached to destination.

[Libin Varghese]

ESA logs details of all emails received under Message Tracking and CLI mail_logs.

If there are no results found, there is likelihood of the email not reaching the ESA at all possibly.

If a search based on your email address showed no results you may have to determine the senders IP/hostname and search the mail_logs to see if we even saw a connection from them.

Regards,

Libin

[ccna_security]

HI Libin. believe or not we even couldnt find any ip address or hostname. dont you think it could be dropped before reaching esa? if so, why ?

[marc.luescherFRE]

Assuming your network team does SMTP paket inspection then a XBL or RBL listing of this website would block this email and it would never show up on your ESA.

[Oviama]

I have this same issue. I am using both my school email and I created a new account for packet tracer using my personal email. In  both cases there is a message indicating that a recovery email with instructions and also in both cases there is no such email to be found.