Does this new feature work for someone?
I always get the error:
--Extraction Failure. Reason : The password protected attachment 'Test.doc' could not be scanned successfully.
Need to remember that password extraction is on Best-effort basis.
Have few questions
1. Was the password available in Email Body or was configured in "Probable Password for Analysis" under Security Services ->Scan Behavior -> Edit Scan Behavior.
if it was part of email body, can you share the same email body for analysis ?
if can not share here, rise a TAC case.
2. What was the version of the doc file?
supported version MS Doc file version : Word 97-2004
1. Yes, the Password is stored in "Probable Password for Analysis"
2. It is an empty E-Mail with a blank Word 97-2003 File (.doc). A pdf document with the same password (Start123) does not work either.
(The doc is created with Word 365 / the pdf encryption with pdf24 )
one more info need, can the share the 14.0 ESA build number
Also can you share you observation with some content in email body (not the password of the file )