ā04-29-2021 12:09 AM
Hi,
Does this new feature work for someone?
I always get the error:
--Extraction Failure. Reason : The password protected attachment 'Test.doc' could not be scanned successfully.
ā04-29-2021 03:20 AM - edited ā04-29-2021 03:25 AM
Need to remember that password extraction is on Best-effort basis.
Have few questions
1. Was the password available in Email Body or was configured in "Probable Password for Analysis" under Security Services ->Scan Behavior -> Edit Scan Behavior.
if it was part of email body, can you share the same email body for analysis ?
if can not share here, rise a TAC case.
2. What was the version of the doc file?
supported version MS Doc file version : Word 97-2004
ā04-29-2021 03:39 AM
1. Yes, the Password is stored in "Probable Password for Analysis"
2. It is an empty E-Mail with a blank Word 97-2003 File (.doc). A pdf document with the same password (Start123) does not work either.
(The doc is created with Word 365 / the pdf encryption with pdf24 )
ā04-29-2021 05:08 AM
Thank you for all the info, Looks like its a bug, we are analyzing it...
ā04-29-2021 05:45 AM
one more info need, can the share the 14.0 ESA build number
Also can you share you observation with some content in email body (not the password of the file )
ā04-29-2021 06:46 AM
Operating System: 14.0.0-692
ā04-30-2021 03:23 AM
issue is reported, will be fixed in next immediate release
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