Scanning Password-protected Attachments in Messages - New feature in release 14 not working?

[User0815]

Hi,
Does this new feature work for someone?
I always get the error:
--Extraction Failure. Reason : The password protected attachment 'Test.doc' could not be scanned successfully.

[SriramV]

Need to remember that password extraction is on Best-effort basis.

Have few questions

1. Was the password available in Email Body or was configured in "Probable Password for Analysis" under Security Services ->Scan Behavior -> Edit Scan Behavior.

if it was part of email body, can you share the same email body for analysis ?

if can not share here, rise a TAC case.

2. What was the version of the doc file?

supported version MS Doc file version : Word 97-2004

[User0815]

1. Yes, the Password is stored in "Probable Password for Analysis" 
2. It is an empty E-Mail with a blank Word 97-2003 File (.doc). A pdf document with the same password (Start123) does not work either.
(The doc is created with Word 365 / the pdf encryption with pdf24 )

[SriramV]

Thank you for all the info, Looks like its a bug, we are analyzing it... 

[SriramV]

one more info need, can the share the 14.0 ESA build number 

Also can you share you observation with some content in email body (not the password of the file )

[User0815]

Operating System: 14.0.0-692

[SriramV]

issue is reported, will be fixed in next immediate release 

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvy17763